Quality Systems Coordinator (Cambridge)

Responsibilities Assist in maintaining the Quality Management System through compliance with established procedures. This role is the key contact for all external quality system audits. Customer claim management for a limited number of customers will be required. Provide field support, as required, and conduct “return material analysis” to assess the root cause of customer complaints and quality issues and give direction on appropriate corrective action. Facilitate the disposition of raw material on “HOLD”, in cooperation with the Product Development team, Manufacturing, Purchasing and the Supplier, as necessary, to help maintain inventory integrity. Assist in preparing monthly quality reports as a communication tool for quality performance to management. Submit weekly reports on quality issues and trends. Regular status reports on audits; open 8D’s; supplier chargebacks; IATF trends. Provide support as needed to Supplier Quality, in cooperation with manufacturing to resolve raw material issues. Contain suspect material, while ensuring an adequate supply of acceptable material to support CGT customers. Initiate corrective action reports [8D or other] for customer issues and work with CGT manufacturing and other areas to find and implement permanent corrective action. Conduct internal manufacturing process audits to determine the degree of internal compliance with established product manufacturing and assessment requirements. This position is the key owner / facilitator for Process FMEA development and maintenance. Participate in advanced quality planning (APQP) and failure mode analysis (FMEA) at all necessary pre‑production quality planning activities. Must understand all phases of APQP, FMEA, Control Plans, PPAP plus good knowledge of SPC. Interface with both customers and suppliers on quality‑related issues in the facility and at the customer; candidate will act as the lead for problem‑solving activities related to quality issues. Effective oral and documented communication with customers. Prepare corrective action reports for customers and internal concerns. Develop quality alerts for various customers, internal and supplier issues. Write work instruction changes and communicate them to appropriate areas of the business. Ensure corrective actions are documented, implemented, effective and have timely closure. Qualifications Familiar with ISO/IATF 16949 QMS. Internal Auditor / Lead Auditor certification preferred. As necessary, coordinate lab testing on required product. Excellent time‑management, organizational and analytical skills. Familiar with CI, Six Sigma, 8D problem solving, 5 Why’s, IS/IS NOT, Kepner‑Tregoe. Advanced skills in Microsoft Excel, Word, PowerPoint, Mini‑Tab. Must hold a valid passport or be qualified to obtain one. Travel on short notice (USA, Mexico). ASQ certifications preferred. 10+ years in an automotive environment (textile, plastics, vinyl, seating, assembly). Education Post‑secondary in Quality Assurance or equivalent experience. Working Conditions Office/plant work environment; candidates must be comfortable in an industrial environment. Short‑notice travel to customer and supplier facilities. Travel to other CGT manufacturing locations. Benefits Salary commensurate with experience, qualifications, and demonstrated knowledge. Comprehensive health benefits including health, dental, vision, life and disability coverage for you and your dependent family. RRSP matching program. Employee and family assistance program. Safety shoe and safety eyewear program. Career development opportunities. Privately owned Canadian business. Friendly, knowledgeable staff with high tenure and experience. 150+ year history. Company events and celebrations. Equal Opportunity Employer CGT is an equal opportunity employer. We are committed to diversity and inclusion and are pleased to consider all qualified applicants for employment without consideration to age, ancestry, colour, citizenship, ethnic origin, place of origin, creed, disability, family or marital status, gender identity or expression, sex, or sexual orientation. As part of our recruitment process, we use artificial intelligence (AI) tools to assist with screening and evaluating applicants. Job applicants requiring disability‑related accommodation to participate in the selection process should contact Human Resources to communicate any accommodation requirements (View email address on click.appcast.io). Accommodation will be provided in accordance with the Human Rights Code applicable to the jurisdictions we operate in. #J-18808-Ljbffr CGT