Customer Service and Sales Representative

Customer Service and Sales Representative

Rough Country LLC values and appreciates hard work and professional dedication and rewards their team with a compensation package that includes benefits and an Employee Participation Plan that rewards teammates when we create value as a company. New employees are eligible for and provided a competitive pay package, training, and advancement opportunities. Some of the benefits include medical and dental coverage, 401(k), paid holidays, and paid vacation.

Job Description

Provide customers with expert assistance to meet their automotive product needs. Achieve continued sales growth by assisting us in meeting our goal of providing high quality products and services to our customer base. Interface with all customers in a manner that meets maximum customer satisfaction.

Job Responsibilities

• Sales and technical support in the automotive industry and our growing product categories offerings
• Excellent customer service
• Handling and resolving customer issues
• Promoting a positive image by exercising sound and ethical business practices
• Perform other duties and responsibilities as requested or required

Job Skills Requirements

• Must be highly self-motivated, high energy and dependable
• Hold a strong work ethic
• Ability to work effectively as part of a team
• Excellent communication and interpersonal skills
• Maintain a strong focus on customer service
• Ability to learn quickly and meet high goals
• Ability to develop relationships through building bonds and rapport over the phone
• Ability to work flexible hours
• Customer focus with excellent follow through on commitments

Education Requirements

• High school graduate
• Post HS education preferred
• Bilingual ability a plus

Experience Requirements

• Professional phone system skills focused on sales and/or customer retention
• Auto parts experience/knowledge

Rough Country LLC, located in Dyersburg, TN, is a customer-focused provider of suspension systems at market-leading prices to the off-road SUV and truck market. Rough Country suspension systems raise the ride height of vehicles to enable steeper approach, higher ground clearance, accommodate larger wheels and tires, and create a more aggressive appearance for the vehicle.