Account Manager - Kroger Omnichannel

Account Manager - Kroger Omnichannel

Remote | Cincinnati, OH

At C.A. Fortune, we aspire to maintain our position as the nation's leading consumer brands agency. We realize how fortunate we are (pun intended) to offer comprehensive solutions to our clients. From sales management to marketing, all the way down to insights and e-commerce, our boutique service model offers a breadth of services to our clients.

People. Passion. Purpose. Our people are the core of our business. Our unique boutique service model allows our people to follow their passions with a purpose, all while delivering excellent services to our clients. We are committed to living out our values. We are fearless and curious innovators who lead with solutions, empower others, and do the right thing, always. We are a family-first organization and recognize the importance of a healthy and flexible work-life balance, a positive support system, and the power of diversity and inclusion.

Overview of the Role

• The Account Manager, Kroger Omnichannel role will act as a 360 account manager for the C.A. Fortune client base across Kroger and Kroger's digital and marketing ecosystem, including Kroger.com and retailer media platforms.
• Fully remote but if local to Chicago, IL will observe a hybrid schedule (3 days in-office) Salary: $75,000 - $85,000, based on experience, qualifications, and skills.
• Minimal overnight travel required - less than 10%
• At C.A. we're not looking for perfection, just people that want to commit to us and grow their careers long-term. We are on a mission to build better brands that inspire healthier lifestyles for consumers and their families. If you're looking for a sign to apply, here it is!

What You'll Do at C.A. Fortune

• Partner with internal C.A. Fortune teams to develop organizational expertise for Kroger and Kroger's omnichannel ecosystem
• Provide insights into key metrics and performance trends across Kroger's in-store and digital business
• Support planning and execution of marketing, advertising, and promotional efforts across Kroger platforms
• Create operating standards for managing client businesses both online and in-store within Kroger
• Act as a 360 Account Manager for C.A. Fortune client base across Kroger and Kroger.com
• Develop and execute plans to drive ROI through performance-based and brand-building strategies
• Represent client interests to Kroger, 84.51°, and Kroger Precision Marketing (KPM)
• Analyze and report on client business results tied to Kroger digital initiatives and retail media programs
• Share overall understanding of Kroger's omnichannel ecosystem, including Pickup & Delivery, loyalty, and retail media
• Support new item setup, pricing, digital shelf optimization, SEO, content syndication, and digital advertising initiatives
• Collaborate cross-functionally with sales, insights, and media teams to support joint business planning and retailer growth strategies

What You Should Bring to the Table

• Strong knowledge of the consumer products industry (specifically food products)
• 4-year bachelor's degree, and/or similar industry experience
• Proficient with all necessary computer-based programs (Outlook, Word, Excel, PowerPoint, SharePoint)
• Understanding of Kroger systems and platforms including Kroger Precision Marketing (KPM), Kroger Ad Platform (KAP), Prism, Stratum, Market6, and Kroger's broader digital ecosystem
• Familiarity with omnichannel retail strategies including Pickup & Delivery, loyalty marketing, and retail media

You Will Stand Out if You Have

• Previous Kroger (in-store or digital) experience
• Familiarity with Kroger systems including Prism, Stratum, KPM, KAP, or 84.51° tools
• Account management experience directly supporting Kroger
• Experience managing retailer media campaigns or omnichannel marketing initiatives within grocery retail

Perks

• PTO and sick days
• 11 paid company holidays per year
• 1 floating holiday
• 2 paid volunteer days per year
• Bonus eligible
• 3 months fully paid parental leave (regardless of gender)
• Medical, dental, and vision
• Paid company life insurance
• 401k with company match
• Summer hours (half day Fridays from Memorial Day thru Labor Day)
• Work from home flexibility

Come As You Are

C.A. is committed to making our company more inclusive. Diversity fuels our innovation and better connects us to our clients, our colleagues, and our communities. Based on research, we know that women and other marginalized groups tend to apply to roles only when their experience perfectly matches the job description. That said, we encourage you to apply if you meet the majority of qualifications, especially if this role aligns with your career trajectory.