Collections Analyst

At Cogent Infotech, we believe in creating opportunities that empower individuals and transform organizations. With over 22 years of excellence in consulting and talent solutions, we pride ourselves on building inclusive workplaces and driving innovation in everything we do. Our diverse teams bring unique perspectives to help deliver cutting-edge solutions to global clients across both public and private sectors. Key Requirements Great attitude Results-oriented Ability to influence Position Summary The Credit & Collection Specialist is responsible for managing credit and collections activities for a portfolio of strategic and sensitive customer accounts. This role reviews and prioritizes incoming cases, analyzes accounts receivable balances, monitors account trends, and researches and resolves customer disputes in a timely manner while ensuring compliance with company policies and procedures. The role requires strong analytical capability, sound judgment, and the ability to handle complex situations with professionalism, tact, and diplomacy. The Specialist also builds and maintains strong working relationships with both external customers and internal cross-functional partners to support effective issue resolution and minimize risk to the business. Key Responsibilities Review, prioritize, and analyze assigned cases to meet productivity and completion goals. Manage credit and collections activities for assigned strategic and sensitive customer accounts. Analyze accounts receivable balances and monitor account status, aging, and payment trends. Research, reconcile, and resolve claims, disputes, and account discrepancies in a timely manner. Partner with Customer Care, Pricing, Traffic, Sales, and other internal teams to resolve issues leading to case creation. Support efforts to reduce bad debt exposure and minimize write-offs. Prepare customer-specific reports, analyses, and ad hoc projects as requested. Participate in account review meetings and provide status updates and recommendations. Investigate and assist with escalated account challenges and sensitive customer situations. Serve as backup support for other Credit & Collection Specialists as needed. Maintain accurate documentation and follow company policies, procedures, and internal controls. Qualifications Bachelor’s degree or equivalent relevant work experience. Experience in credit, collections, accounts receivable, or a related finance function preferred. Strong analytical and problem-solving skills. Excellent organizational skills with strong attention to detail and follow-through. Equal Opportunity & Inclusion Statement Cogent Infotech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels welcome and valued. We encourage applications from individuals of all backgrounds, identities, abilities, and experiences. Join Us At Cogent Infotech, your ideas matter. Join a purpose-driven organization that celebrates diversity, encourages collaboration, and invests in your future. #J-18808-Ljbffr