Front Desk Hospitality Specialist

Front Desk Hospitality Specialist

Overland Park, KS

Monday through Friday | 8am to 5pm

$18 to $20/hr

Phoenix Home Care and Hospice is hiring a Front Desk Hospitality Specialist for our Overland Park office.

This is more than answering phones. You are the first voice people hear and the first face they see when they walk through our doors. We are looking for someone who brings energy, professionalism, warmth, and calm to a fast-moving environment.

If you are highly organized, love helping people, and can confidently manage a busy front desk while making others feel welcome, we want to meet you.

What You’ll Do

Answer and manage a high volume of incoming calls

Welcome applicants, caregivers, clients, and visitors with professionalism and kindness

Connect callers and guests to the right departments quickly and efficiently

Assist with problem solving and gathering information for staff and families

Support office operations with clerical and administrative tasks

Prepare documentation and reports as needed

Help create a positive, supportive office atmosphere every day

What Makes Someone Successful in This Role

Excellent phone presence and communication skills

Ability to multitask and stay organized under pressure

Positive attitude and strong attention to detail

Professional appearance and dependable attendance

Comfortable handling a multi-line phone system

Strong teamwork skills while also being self-motivated

Someone who naturally looks for ways to help others

What You Need

Previous office or administrative experience preferred

Knowledge of Microsoft Word and Excel

Strong customer service and hospitality mindset

Ability to thrive in a fast-paced environment

What We Offer

No weekends

Medical, dental, and vision benefits

Spousal and family insurance options

Paid Time Off

Continuing education opportunities

Employee recognition programs

Supportive team culture

Immediate hiring opportunity

At Phoenix Home Care and Hospice, our mission is to create New Beginnings for our caregivers and clinicians while delivering compassionate care built on honesty, patience, and kindness.

If you want to work somewhere your attitude, professionalism, and people skills truly matter, apply today.

Choose Phoenix. Your New Beginning starts here.