Patient Service Specialist - Medical Front Office

Baylor Scott & White Institute for Rehabilitation

Plano (Willow Bend), TX

Patient Service Specialist (PSS)

Hours: vary M-F between 7am - 7pm

PRN (as needed) Float

Candidate will be required to travel to multiple outpatient clinics.

Areas of Coverage: Addison, Farmers Branch, Coppell, Carrollton, Plano, Frisco, Richardson, The Colony, Little Elm

PRN rate: $21.00 per hour

Responsibilities

We are seeking a highly organized, detail oriented, and flexible individual who thrives in a fast-paced environment. The ideal candidate will be a team player who can also work independently, consistently delivering outstanding customer service and ensure tasks are completed efficiently and accurately. Tasks include check in, check out, insurance verifications, scheduling, reports, faxing and scanning and other office duties. Travel to multiple locations will be required.

• Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
• Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
• Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
• Collects towards patient responsibility at each visit.
• Scan and maintain medical documents.
• Reconciles and posts charges daily and other reporting to ensure clean claim processing.
• Responds to all request for information from patients, other department and physicians.
• Maintains office, orders supplies and manages mail.
• Willingness to adjust schedule to center needs.
• Travels Attends all mandatory meetings and in-service education programs.
• Travels to non-home location center or other site for coverage when necessary.

Qualifications

• HS diploma or GED is required

Preferred Experience

• Customer service experience
• Knowledge of insurance verification
• Healthcare, medical, or dental office administration

Equal Opportunity Employer including Disabled/Veterans