Clinical Triage Specialist

Job Description

Job Description

Description:

Eye Health America partners with leading eye care practices across the Southeast, providing the operational, strategic, and administrative support needed to deliver exceptional patient care. Backed by a leadership team with over 100 years of combined experience, we are building a trusted network rooted in quality, growth, and community impact—guided by our purpose of making lives better with personalized eyecare.

Eye Health America is looking for a trained ophthalmic technician who would like to apply their clinical knowledge to help patients in a hybrid remote capacity. The ideal candidate has spent at least 2 years working with patients inside an eye care clinic and has strong conversational and problem-solving skills.

Job responsibilities:

• Take inbound patient calls related to:
  • Prescription questions
  • Pre-surgical and post-surgical questions
  • Adverse events related to surgeries and prescriptions
  • Triaging emergent eye issues and scheduling urgent appointments
• Place outbound calls related to:
  • Patient voicemails with clinical questions
  • Directives from in-clinic providers and staff on clinical communication to patients
  • Patient educational programs
• Input and maintain accurate and up-to-date patient records, including demographic information
• Serve as an advocate for patients, addressing their concerns and ensuring their needs are met
• Maintain patient confidentiality in accordance with healthcare privacy laws (e.g.,HIPAA)

Benefits:

As a team member at Eye Health America, you'll enjoy:

• Medical, Dental, Vision, Short-term Disability, Long-term, Disability, Life Insurance, etc.
• Matching 401(k)
• Wellness Program
• Paid Vacation & Holidays
• Training/Advancement opportunities

About Us

At Eye Health America, we support the expansion of leading eye care practices across the Southeastern United States through both organic growth and strategic partnerships. Led by an experienced team of eye care industry leaders with more than 100 years of combined practice management experience, we partner with best-in-class practices and ambulatory surgery centers to deliver full-service, integrated eye care. Our focus is to provide the operational, strategic, and administrative support that allows our providers and teams to stay focused on what matters most—delivering exceptional clinical care and an outstanding patient experience. Together, we are building a network of trusted practices dedicated to meeting the growing demand for high-quality eye care while making a meaningful impact in the communities we serve.

Our Purpose

Making lives better with personalized eyecare.

Our Values

People-Focused - Our people are the secret to our success. We are defined by our shared values and demonstrate them in every interaction. They guide us and ensure we are in an inclusive place where our teammates love to work, and our patients are delighted to visit.

Heartfelt Service - With helpful hands and open minds and hearts, we actively engage with our individual locations, celebrating their unique local style, while identifying solutions to support improved service.

Mutual Respect - We share ideas, collaborate, and troubleshoot as a team, seeking alignment in decision-making. By supporting and equitably empowering one another, we discover new ways to create value.

Honesty & Transparency - We act with integrity and transparency without fear of speaking up or disrupting the status quo. We communicate clearly and respectfully with everyone.

Result-Oriented - Analysis improves our decision-making. We strive to track all facets of our business to develop insights for improved care. Best performance is derived from strong leadership, setting goals, executing plans, monitoring results, and reinforcing successful approaches.

Growth Mindset - We seek to grow our people, services, markets, and overall company to create value. Always looking forward, we explore new technologies, treatments, systems, and processes for improvement.

• COA certification required.
• Phone triage experience preferred.