Market Operations Manager

Market Operations Manager Location: Charleston - 997 Morrison Drive, Suite 402 At Maymont Homes, our success starts with people, our residents and our team. We are transforming the single-family rental experience through innovation, quality, and genuine care. With more than 20,000 homes across 47+ markets, 25+ build-to-rent communities, and continued expansion on the horizon, we are more than a leader in the industry—we are a company that puts people and communities at the heart of everything we do. As part of Brookfield, Maymont Homes is growing quickly and making a lasting impact. We are also proud to be Certified™ by Great Place to Work®, a recognition based entirely on feedback from our employees. This honor reflects the culture of trust, collaboration, and belonging that makes Maymont a place where people thrive. Join a purpose-driven team where your work creates opportunity, sparks innovation, and helps families across the country feel truly at home. Job Description The Market Operations Manager is responsible for overseeing the operational and financial performance of an assigned single-family rental market. This role ensures operational efficiency, asset preservation, vendor accountability, and customer satisfaction by managing inspections, market operations, team performance, and financial oversight. The position collaborates closely with centralized and shared service teams to ensure homes meet company standards and ownership objectives while supporting profitability and leasing performance. The role requires strong leadership, financial acumen, operational oversight, and the ability to manage multiple priorities in a fast-paced environment. Essential Job Functions Monitor and analyze market-level financial performance, including P&L reviews, monthly variance reporting, and operational expense management Schedule, perform, document, and review property inspections to ensure homes meet company standards and quality expectations Review property conditions during the leasing process and communicate required improvements or repairs Collaborate with pricing and leasing teams to support occupancy goals and optimize pricing strategies Lead market-level response efforts related to emergencies, fraud activity, unauthorized occupants, inspections, or operational disruptions Visit competitor properties and provide market condition feedback to leadership and internal teams Hire, train, mentor, and oversee Field Support teams to ensure operational effectiveness and accountability Coordinate with shared service and centralized departments to maintain operational efficiency and customer satisfaction Manage vendor performance, scheduling, quality control, and operational timelines Prepare and present operational and financial reports to senior management Ensure accurate documentation and reporting in accordance with company procedures and standards Identify and implement process improvements to enhance operational performance and efficiency Ensure adherence to applicable federal, state, and local housing, fair housing, and property management regulations Maintain awareness of local building codes, occupancy requirements, and permitting processes Represent the company in interactions with municipalities, utilities, and legal proceedings when necessary Identify operational risks and escalate concerns appropriately Ensure inspections, documentation, and operational activities remain compliant with company policies and standards Support market profitability through expense management, turnover oversight, and operational execution Monitor key market metrics including days to lease, turnover downtime, customer satisfaction, and maintenance performance Analyze budget variances and operational performance to identify improvement opportunities Maintain accountability for market-level KPIs and financial performance objectives Support asset preservation and operational efficiency initiatives across the assigned market Provide leadership, coaching, and accountability to field support and operational teams Collaborate cross-functionally with Maintenance, Leasing, Finance, Shared Services, and other operational departments Promote a customer-focused culture emphasizing resident satisfaction and operational excellence Handle first-line escalations and operational concerns between departments and field teams Participate in committees, engagement initiatives, and strategic operational planning efforts Conduct regular field visits and inspections across assigned properties Provide weekly updates regarding listed inventory conditions and pricing recommendations Perform other duties as assigned to support operational and business objectives Performance Expectations & Key Metrics: Performance will be evaluated based on measurable outcomes aligned with company and departmental goals. Metrics may include: Audit inspection completion and compliance with company standards Understanding and communication of monthly market financials Days to lease and pre-leasing performance Turnover downtime and cost management performance Move-in maintenance issues maintained below target thresholds Timely move-out coordination and resident communication Completion of resident follow-up communication post move-in Weekly reporting on listed inventory conditions and pricing recommendations Customer satisfaction survey results and issue resolution responsiveness Accuracy and timeliness of operational reporting and documentation Required Qualifications Education Bachelor's degree in Business, Real Estate, Property Management, or related field preferred Equivalent operational leadership experience may be considered in lieu of degree Experience Minimum 5 years of property management or operations management experience required Experience in residential real estate, property management, or single-family rental operations preferred Prior leadership and team management experience required Skills & Competencies Strong leadership and team management abilities Excellent financial analysis skills with understanding of P&L statements and NOI performance Strong operational problem-solving and decision-making capabilities Excellent customer service and stakeholder engagement skills Strong organizational and time management skills High attention to detail and ability to manage multiple priorities Proficiency in Microsoft Office Suite and operational software platforms Strong technology aptitude with the ability to learn and adapt to new systems quickly Strong written and verbal communication skills Ability to work collaboratively across departments and operational teams Valid driver's license, proof of insurance, and reliable transportation required Ability to work both remotely and in the field as operational needs require Preferred Qualifications Experience in single-family rental (SFR) or build-to-rent (BTR) operations Knowledge of residential maintenance operations and vendor management practices Experience managing operational budgets and financial reporting Familiarity with leasing operations, pricing strategy, and occupancy management Experience implementing operational process improvements and KPI reporting frameworks Advanced proficiency in Excel and operational reporting tools Why Work for Maymont Homes? Our Mission - "We Positively Impact the Lives in the Communities We Serve." Every role contributes to this purpose, helping families find a place to call home while making a difference in the communities we support. Certified Great Place to Work® - Our people make us who we are. This certification celebrates the values and culture that fuel collaboration, innovation, and care. Outstanding Benefits - Backed by Brookfield, our benefits include a 5% 401(k) match, wellness credits that reduce healthcare costs, and up to 160 hours of PTO annually for full-time employees. Career Growth - With continued expansion planned for Maymont, you'll find meaningful opportunities to grow your skills, advance your career, and make an impact. Strong Foundation - As part of Brookfield Asset Management, one of the world's largest real estate asset managers, we have the stability, resources, and vision to keep growing. Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. #MYMT Brookfield Properties