Knowledge Management Analyst

Knowledge Manager Analyst

KSA Integration is a Service-Disabled Veteran-Owned Small Business (SDVOSB) that provides business and management solutions through two core portfolios: Warrior Readiness, and Warrior Care. We are a rapidly growing government contractor that has built a reputation for focused customer service, on-time performance, and continuous improvement. To demonstrate this, KSA has been awarded the Inc. Best Workplaces, a prestigious list of businesses recognized for value placed on company culture, standout worker benefits, and the prioritization of employee well-being every year from 2019 to 2025. KSA also earned recognition on the Best for Vets List by Military Times from 2019 to 2025 and garnered the Department of Labor "Hire Vets" Platinum Medallion Award from 2021 to 2025.

The Knowledge Manager Analyst is a mid-level analyst providing analytical and specialized support to senior and executive management within the Joint Data Support (JDS) Division at OSD-CAPE. Supporting Task Order 2 of the OSD JDS IDIQ — Knowledge and Content Management Support Services — this position serves as a primary liaison between administration and various support functions, executing complex assignments with a high degree of judgment, initiative, and discretion. The Knowledge Manager II supports day-to-day JDS knowledge and content management procedures as well as broader strategic knowledge management initiatives, ensuring efficient distribution of information to key stakeholders across the Analysis Working Group (AWG), the broader DoD analytic community, and Senior Leader decision support efforts. This Position is Contingent Upon Award

Benefits:

• Medical, Dental, Vision (82% of employee's premium paid by company, 25% towards dependents)
• HSA / FSA Medical Plans
• PTO
• Flexible Work Environment and Encourage Work/Life Balance
• 401K with Company Match
• Observes all federal holidays
• Professional Development/Tuition Reimbursement Program
• Annual Career Development Process

Job Type: Full-time/Exempt

Location: National Capital Region (Pentagon, Washington, DC / Mark Center, Alexandria, VA). Limited teleworking available in coordination with the COR; a government-furnished secure laptop will be provided for remote access to DoD networks.

Clearance Required: Active Secret clearance required at minimum; Top Secret/SCI eligibility required for certain task areas.

Anticipated Start Date: Summer 2026

Position Responsibilities:

• Administrative Support & Business Process Management
• Coordinate organizational calendars, project tracking, and conference schedules for JDS and AWG.
• Support management body meetings by establishing agendas, scheduling conference rooms, maintaining access control during conferences, communicating information to members, preparing and delivering briefing materials, and tracking completion of action items.
• Facilitate and present at meetings, seminars, symposia, workshops, and working group meetings, including preparation of read-ahead materials and production of meeting minutes and post-forum reports.
• Coordinate Video Teleconference (VTC) requirements and handle visit access requests.
• Collaborate with programmers and AWG/JDS leadership on website design, development, maintenance, and improvement.
• Develop production timelines, collaboration frameworks, and data management processes for study activities and products.
• Work with AWG leadership to build and oversee annual budgets, maintaining data on financial activities to ensure appropriated funding is executed as expected.
• Knowledge & Content Management
• Conduct annual comprehensive analyses of existing knowledge management practices and tools to identify gaps, requirements, and constraints (e.g., classification, format, data quality).
• Design and document standardized processes for capturing, validating, and sharing analytic results, institutional knowledge, and best practices across the AWG, the broader DoD analytic community, and relevant stakeholders.
• Develop, implement, and manage centralized systems for assigning, tracking, and monitoring tasks related to analysis and data collection.
• Maintain and improve secure, user-friendly websites serving as central portals for JDS information and AWG administration and analytic products.
• Serve as the primary point of contact for submission of data, academic studies, and analytic products from partner organizations; execute formal review processes to assess quality and relevance of submitted content.
• Publish approved content to appropriate websites, databases, or collaboration platforms in a timely manner; perform quarterly reviews to ensure currency, accuracy, and proper categorization.
• Disseminate high-priority knowledge across the analytic community by linking repositories, websites, and expertise — leveraging digital and human signals to create targeted dissemination methods.
• Create user manuals, develop training materials, and conduct workshops to ensure stakeholders can effectively use knowledge management tools and processes.
• Collect, compile, and analyze customer feedback monthly to improve service quality and overall satisfaction.
• Executive Support
• Make administrative decisions and take action on behalf of executive leadership based on thorough knowledge of the organization, its policies, and its personnel.
• Exercise judgment, initiative, diplomacy, and tact; maintain strict confidentiality across all matters, including signing a Non-Disclosure Agreement upon award.
• Perform ad-hoc efforts as requested by AWG and JDS leadership on timelines mutually agreed upon with the Government.

Requirements:

• Bachelor's degree required.
• Minimum of four (4) years of knowledge/content management and administrative experience in at least two (2) of the following areas:
• Administrative Support: Executive customer service, scheduling, project management, relationship building, and communication.
• Content Management: Content creation/curation, strategic writing/communication, copywriting, marketing, and DoD access control.
• Knowledge Management: Change management, data analysis/management, large-scale content curation/management, and DoD business/content processes.
• Demonstrated expertise in Structured Query Language (SQL).
• Familiarity with the Microsoft Office suite and SharePoint or equivalent collaboration platforms.
• Must obtain and maintain a Pentagon and Mark Center building pass and a Common Access Card (CAC) prior to commencing work.
• Must sign a Non-Disclosure Agreement and Contractor Conflict of Interest Form within five (5) working days of task order award.
• Must be available during core office hours of 0900–1500 ET, Monday through Friday.
• Must identify as a contractor in all interactions with Government personnel and ensure all work products are suitably marked as contractor-produced.
• Ability to handle and safeguard data at SECRET classification levels; Top Secret/SCI eligibility required for certain task areas.