Medical Assistant/Location Manager

Location Manager / General Manager

The Location Manager is responsible for the overall daily operations of a retail laboratory storefront. This role requires a blend of clinical expertise, administrative leadership, and customer service excellence. You will ensure the facility operates efficiently while providing a high-quality experience for customers seeking clinical, DNA, and drug/alcohol testing.

Key responsibilities include:

• Operations management: Oversee day-to-day activities, including opening/closing procedures, inventory management, and maintaining a clean, professional retail environment.
• Staff leadership: Train new Medical Assistants and Phlebotomists. Ensure all team members follow standard operating procedures (SOPs) and safety protocols.
• Clinical duties: Perform phlebotomy and specimen collection (blood, urine, hair, saliva) for a wide range of tests. Ensure proper labeling, processing, and shipping to reference laboratories.
• Customer service: Address customer inquiries, resolve complaints, and provide information about various testing options with confidentiality and discretion.
• Sales & business development: Drive revenue growth by identifying local business partnership opportunities (e.g., employer drug testing programs) and promoting wellness services to the community.
• Compliance: Maintain strict adherence to HIPAA, OSHA, and CLIA regulations to ensure patient privacy and workplace safety.
• Financial oversight: Manage daily cash reconciliation, billing for corporate accounts, and monitoring the location's budget and performance goals.

Qualifications include:

• At least 3 years of management experience, preferably in a healthcare or retail setting. A stable work history is required.
• Proficiency in phlebotomy.
• Certified Medical Assistant (CMA), Phlebotomy Technician (CPT), or similar clinical credential preferred.
• Strong leadership, excellent communication, and a "customer-first" mentality.
• Ability to learn and use specialized Laboratory Information Systems (LIS), standard office software, and computers.

Benefits include:

• Competitive salary and performance-based bonuses.
• Employee discounts on lab testing services.
• Opportunity for professional growth within a national franchise network.
• Matching 401K
• Paid time off

Compensation: $22.00 - $25.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.