Personal Banker

Position Overview As a Personal Banker within PNC’s Retail Branch organization, you will be based in Clearwater, FL 33761. Bilingual Spanish is preferred. PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Acquire and deepen the branch customer base through proactive sales and service activities. Manage the customer experience by identifying opportunities to improve financial wellbeing and collaborate with ecosystem partners to grow customer share of wallet. Position PNC solutions to drive new revenue and customer loyalty. Drive proactive sales conversations through internal and outbound interactions, including outbound calling, service to sales, teller interactions, appointment setting, and effective lobby engagement, ultimately elevating client loyalty. Deliver a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverage ecosystem partnerships and community Centers of Influence to acquire, expand and retain relationships. Create customer loyalty and grow customer share of wallet through a differentiated customer experience. Perform lobby engagement activities to connect with customers and position PNC products to meet their needs. Educate customers on options for managing financial transactions by leveraging technology, tools and resources. Apply product and procedural knowledge to identify, mitigate and solve customer problems effectively. Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrate heightened scrutiny to identify and avoid loss. Participate in branch daily operations, ensuring they are completed efficiently and accurately. Qualifications Required Experience and Education Associates degree or equivalent, 3+ years of experience in retail banking or related field. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered. Must be subject to background checks as required by Consumer Financial Protection Bureau regulations. Preferred Skills Accountability Banking Client Loyalty Customer Experience (CX) Customer Service Identifying Opportunities Leveraging Technology Proactive Sales Competencies Banking Products Digital Awareness Effective Communications Managing Multiple Priorities Matrix Management Problem Solving Prospecting Retail Lending Selling Understanding Customer Needs Benefits Medical/prescription drug coverage with Health Savings Account feature Dental and vision options Life insurance for employee and spouse/child Short‑and long‑term disability protection 401(k) with PNC match, pension, and stock purchase plans Dependent care reimbursement account Back‑up child/elder care Adoption, surrogacy, and doula reimbursement Educational assistance programs fully paid Wellness program with financial incentives Paid time off includes maternity and/or parental leave, up to 11 paid holidays per year, 9 occasional absence days per year unless otherwise required by law, 15 to 25 vacation days per year depending on career level, and additional days based on years of service. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact View email address on click.appcast.io. Emails not related to accommodation requests will not receive responses. Applicants may also call View phone number on click.appcast.io and say “Workday” for accommodation assistance. All information will be kept confidential and used only to the extent required to provide needed reasonable accommodations. Equal Employment Opportunity PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to FDIA and SAFE Act requirements and to FINRA regulations. #J-18808-Ljbffr PNC