Bilingual Remote Call Center Agent - English/Spanish

Job Description

Job Description

Description:Job Details

Job Type

Full-time

Tennessee Ridge, TN

Description

Are you friendly, empathetic, and genuinely passionate about helping people through life’s transitions? We’re looking for an enthusiastic, customer-focused Call Center Agent to join our growing self-storage company.

Your voice and attitude matter here. Many of our customers are navigating moves, stressful life changes, downsizing, family situations, or unexpected events, and we pride ourselves on delivering customer service that feels human, helpful, and professional.

If you love helping people, are comfortable with technology, can multitask without falling apart, and enjoy working remotely with a supportive team, this could be a great fit for you.

While this is a remote work-from-home position, our team culture is collaborative, fast-paced, supportive, and full of personality. At Atomic, we value friendliness, accountability, common sense, and people who take initiative without needing constant supervision.

This position specifically requires fluency in both English and Spanish. Candidates must be able to communicate professionally and confidently with customers in both languages by phone and in writing.

Requirements

Responsibilities

• Answer incoming phone calls courteously and professionally
• Help customers select the correct storage unit size based on their needs
• Follow up on reservations, leads, and emails in a timely manner
• Provide exceptional customer service with professionalism and empathy
• Log customer interactions and updates accurately within our CRM system
• Resolve customer concerns or escalate issues to the appropriate department when needed
• Provide clear and accurate information to both current and prospective customers
• Participate in training sessions, coaching, and team meetings
• Meet or exceed performance expectations including customer satisfaction, response times, and call quality standards
• Handle high call volumes efficiently during busy periods
• Follow company policies, procedures, and quality standards
• Assist English- and Spanish-speaking customers by phone, email, and other communication channels

Schedule & Work Environment

Remote/work-from-home position

Our call center operates 7 days a week across multiple U.S. time zones

Schedules may vary based on business needs, staffing needs, and assigned shift

Evening and weekend availability may be required depending on the position and scheduling needs

What We’re Looking For

• Strong customer service and communication skills
• Fluent in both English and Spanish, with the ability to speak, read, and write professionally in both languages
• Positive, professional, and empathetic attitude
• Comfortable multitasking between calls, emails, and CRM systems
• Self-motivated and able to work independently in a remote environment
• Strong time management and organizational skills
• Basic computer literacy and ability to learn new systems quickly
• Fast and reliable internet connection 100 MBPS Download / 20 MBPS Upload Speed
• Computer Requirements:

-64bit version of Windows 10+ or MacOS 10.14+

-Minimum 8gb RAM

-Intel i5 dual-core processor or equivalent.

-Linux or Chromebook not supported.

• Dedicated, quiet workspace suitable for professional calls
• Dual monitors required 
• Must be able to pass a background check prior to hire
• Must be legally authorized to work in the United States
• Dedicated, quiet workspace suitable for professional calls
• Dual monitors required
• Must be able to pass a background check prior to hire
• Must be legally authorized to work in the United States

Super Boring Details Our HR Team Makes Us Add

Physical Demands & Work Environment

This role requires frequent communication with customers and team members both verbally and in writing, along with extended periods of computer and headset use. Employees should be comfortable sitting, typing, using multiple computer systems, and remaining engaged in a fast-paced remote work environment throughout scheduled shifts.

Specific vision abilities include close vision, distance vision, and the ability to adjust focus. Noise levels are generally moderate depending on the employee’s remote workspace environment.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position in accordance with applicable laws.

This job description is intended to describe the general nature and level of work being performed and is not intended to be a complete list of all duties, responsibilities, or qualifications. Responsibilities may change based on business needs. This description does not create an employment contract or alter the at-will nature of employment.

Our Commitment

We are committed to fostering a workplace where different backgrounds, experiences, and perspectives are valued. Employment decisions are based on qualifications, merit, business needs, and job-related factors. We comply with all applicable federal, state, and local equal employment opportunity laws.

Requirements: