Customer Service Representative

Job Full Description

Customer Service Representative | 8:00AM - 5:00PM | Monday - Friday | $16.00/hr - $17.00/hr

This Decatur based company is the largest independent provider of repair service and parts for floor cleaning equipment and has a need for a Customer Service Representative .

The position is long-term.

Qualifications for Customer Service Representative

• Telephone based customer service
• Data entry and typing skills (to be evaluated on both speed and accuracy)
• MS Office proficiency
• Upbeat and energetic personality
• Ability to work in a fast-paced, team environment

Responsibilities for Customer Service Representative

This position is responsible for coordinating technicians performing field service calls for equipment repair. The company contracts with independent technicians around the country to service their customers. This person will be scheduling technicians, making sure that required parts are shipped in advance, and communicating with the customer.

• Determining parts and services the customer requires
• Scheduling service calls with independent technicians
• Coordinating service dates with customers and technicians
• Tracking parts shipments to arrive before the technician arrives on site
• Following up with customers to repair were completed satisfactorily

About Express Employment Professionals

• Serving over 400 client companies in Macon and Dewitt counties since 2005
• Express was voted Best of Staffing in the Herald & Review Readers' Choice Awards
• Applicants never pay a fee
• Benefits available include: holiday pay, medical insurance, dental insurance, 401K
• One application for multiple positions

Phone: View phone number on click.appcast.io

Our goal is to help as many people as possible find good jobs by helping as many clients as possible find good people

Decatur, IL
2238
655 West Pershing Road
Decatur, IL 62526