Field Service Technician

Forklift Service Technician – Built for Expertise, Service & ImpactMHI is seeking an experienced forklift service technician who takes pride in their craft, enjoys solving complex problems, and values building strong relationships with customers. This role is ideal for someone who is highly skilled, dependable, and service-driven, and wants to make a direct impact on customer success and company growth.At MHI, we are committed to being the best partner to our customers by delivering urgency, accuracy, and exceptional service. Our technicians are often the face of our company in the field and play a key role in building lasting customer relationships. We provide an environment where individuals who take pride in their work can grow their skills, make an impact, and contribute to the continued success of the business.Are You…An experienced technician who can diagnose and repair equipment independently?Someone who takes pride in delivering high-quality, accurate work?Detail-oriented and committed to getting the job done right the first time?A professional who values strong customer relationships and communication?Reliable, accountable, and trusted to manage your own workload?Motivated to contribute to a growing company and make an impact?If so, this may be the perfect role for you.Next Step: Complete the Culture Index Survey (Required to be considered for this position)What You'll DoDiagnose, repair, and maintain forklift equipment at customer sites and in the shopPerform routine maintenance and preventative service inspectionsTroubleshoot mechanical, electrical, and hydraulic issuesCommunicate clearly and professionally with customers regarding repairs and recommendationsBuild and maintain strong relationships with customers through reliable serviceDocument service work accurately and completelyMaintain and manage service tools and equipmentFollow safety procedures and company standards at all timesWork independently while coordinating with the service team as neededExpected Outcomes (KPI's)Complete repairs accurately and efficientlyMaintain high levels of first-time fix successDeliver consistent, high-quality service that strengthens customer relationshipsMaintain accurate and timely service documentationMeet productivity and service performance expectationsContribute to customer satisfaction, retention, and company growthBackground & Experience3+ years of experience in forklift, heavy equipment, or similar fieldStrong troubleshooting and diagnostic abilityExperience with electrical and hydraulic systemsAbility to work independently and manage time effectivelyValid driver's licenseMaterial Handling Inc.'s commitment to you: A family owned and operated business that prioritizes well-being of employees.Health Insurance – three different plans to choose fromVoluntary Dental InsuranceVoluntary Vision InsuranceCompany Paid Life InsuranceAdditional Life Insurance if desiredShort & Long-Term Disability401k – with employer matchAdditional benefits include: Company Van$200 boot allowance per yearOvertime pay for any hours worked beyond 8 per day