Scheduling Coordinator

Hersheypark amusement park spans 121-acres, and welcomes guests to experience Hersheypark Happy all year long! As the largest amusement park in Pennsylvania, Hersheypark is home to more than 70 rides including 15 coasters and 20+ kiddie rides, as well as a zoo, and an entire water park.

The Scheduling Coordinator is responsible for creating, maintaining, and communicating employee schedules to ensure operational staffing needs are met while balancing labor requirements, employee availability, and business demands. This position works closely with managers, supervisors, and team members to support workforce planning, schedule accuracy, and staffing compliance.

As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Build, publish, and maintain employee schedules in workforce management systems. Ensure schedules align with staffing requirements, labor budgets, operational forecasts, and business needs. *
• Process schedule adjustments, shift changes, and staffing requests in a timely manner. Monitor staffing levels and recommend solutions for coverage gaps. *
• Review employee availability and ensure scheduling practices comply with company policies by maintaining accurate employee records, availability information, and scheduling documentation. *
• Communicate schedule deadlines, updates, and staffing needs to managers and team members. Serve as the primary point of contact for scheduling-related questions and concerns. *
• Partner with operational leaders to ensure adequate staffing for events, peak periods, and special projects. Coordinate staffing plans across multiple locations or departments when necessary. *
• Generate staffing, labor, attendance, and scheduling reports. Track scheduling trends and identify opportunities for improved efficiency. *
• Ensure schedule changes are documented and approved according to company procedures. Ensure proper staffing coverage while minimizing overtime and unnecessary labor costs. *
• Verify schedules comply with company policies, labor laws, and departmental guidelines. Monitor employee availability compliance and support corrective action processes when necessary. *
• Support audits and reviews related to workforce management and scheduling practices. *
• Perform other duties as assigned

Qualifications

• Must be 18 years of age or older.
• Minimum of 1 years of experience in scheduling, workforce management, administrative, food service, or a related industry
• High School/GED
• In accordance with Pennsylvania's Child Protective Services Law, candidates must be able to obtain and maintain a report of criminal history from the Pennsylvania State Police (PSP), Child Abuse History Clearance from the Department of Human Services (Child Abuse), and Fingerprint-based federal criminal history submitted through the Pennsylvania State Police or its authorized agent (FBI), as a condition of continued employment.

Knowledge, Skills, and Abilities

• Skilled in the use of Google Suite and Microsoft Office applications, including Excel and Word.
• Proficient working with details on a daily basis for prolonged periods of time.
• Must have the ability to safeguard confidential information.
• Must have strong written and verbal communication skills.
• Ability to analyze staffing needs and make informed scheduling decisions.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience supporting large teams and multiple operational areas is a plus.

Job Demands

• While performing the duties of this job, the employee is required to:
• Walking Occasional (<33%)
• Sitting Constant (>67%)
• Finger Dexterity Frequent (34-66%)
• Lifting Occasional (<33%) (0-20lbs maximum weight)
• May require occasional evening, weekend, or holiday support based on business needs.
• This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).
• This job regularly requires verbal communication of detailed information to others either by phone or in person.
• Substantial movements of the wrists, hands, and/or fingers (Repetitive motion).

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.