Fulfillment Associate - Onsite

Receive, prepare, batch, and scan documents delivered via multiple methods in CLC's capacity as Registered Agent provider Interact professionally with process servers, sheriffs, and other individuals delivering legal documents to CLC offices Collaborate directly with internal customers to deliver timely and accurate service of process Identify issues requiring escalation and route them to the appropriate support or resolution teams Utilize internal systems and tools (e.g., ARROW), scanning technologies, and dashboards to process and track work Adhere to Service of Process standard operating procedures and compliance requirements Consistently meet established productivity, quality, and timeliness performance metrics Skills: Document processing and records management Strong attention to detail and accuracy Knowledge of Service of Process procedures (preferred) Proficiency with scanning equipment and workflow systems Ability to learn and navigate internal tools and dashboards Problem identification and escalation judgment Collaborative teamwork and internal customer service skills Time management and ability to meet performance metrics Clear verbal communication and professional interpersonal skills Requirements (years of experience, educational background, technical skills, etc.): Qualifications: High school diploma or equivalent required, additional education in legal/operations workflows preferred Experience in document processing, administrative operations, or records management preferred Ability to accurately prepare, scan, and track documents Comfort learning and using internal systems, tools, and dashboards Strong attention to detail and quality focus Ability to meet productivity, quality, and timeliness metrics Sound judgment in identifying and escalating issues Strong teamwork and internal customer service skills Professional communication and time-management abilities Ability to lift up to 30 lbs All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. #J-18808-Ljbffr