General Manager

About Us

Better Buzz Coffee seeks General Managers to support our Brand New Ontario Location!

We are Buzzing with excitement to have you apply if you share our passion for coffee! See why Life is Better Buzzed !

• a people-first leadership mindset
• a business-ownership mentality
• the ability to meet & execute our key performance indicators
• commitment to operational excellence
• resiliency endurance adaptability
• 3 years of prior General Manager Experience in a similar high-volume high-velocity environment
• competitive spirit - you want to win every transaction every day every shift and do better tomorrow

We are committed to providing outstanding guest service to our community while fostering a fun and upbeat work environment for our team. We are always pushing forward growing and improving to ensure we are the absolute best we can be. Leaders who are excited to challenge themselves and grow will find great opportunities with Better Buzz Coffee! We are nimble and always in motion!

Better Buzz Coffee offers a unique food and drink menu at each of our locations. A fan-favorite is our The Best Drink Ever which is the drink that made us a household name in San Diego CA.

The General Manager is the most senior leader within a Better Buzz café and is accountable for delivering consistent brand-defining guest experience building and developing a high-performing team and operating a profitable compliant business. The General Manager spends themajority of their time leading the team and managing café operations. The General Manager executes goals solves problems leads with integrity and sound judgment and serves as an example of excellence for guests team members and the wider Better Buzz community.

Everyday in every cafe we inspire our team and our community to rise early dream big have fun and maximize their human potential! We are on a relentless pursuit to elevate the coffee experience and our General Managers are responsible for upholding this mission statement on a daily basis.

Our chosen candidate will train for 8 weeks assist in the market and wait to be awarded a store. This candidate may be part of a new opening or may be needed to backfill a different location to support our growth. Our General Managers need open availability and are expected to work a 45 hour work week.

This position pays hourly at a range of $32.00-$35.00/hour based off of a 45hr work week. This hourly rate translates to a pay range of roughly $79000 - $86000 annually based on hours worked. Our General Managers can earn a significant monthly bonus to add to you earnings.

PERKS OF WORKING AT BETTER BUZZ:

• Work with an amazing team of coffee enthusiasts
• Work with a quickly growing brand
• Opportunities for career growth and advancement
• Full benefits packages available including Medical Dental Vision Life Insurance 401K with a match
• Paid time off
• Paid training
• MONTHLY Bonus potential once awarded a location

Responsibilities

Leadership & Team Development

• Build lead and develop a team of Assistant General Managers Lead Shift Supervisors Shift Supervisors and Team Ambassadors and Baristas who embody the Better Buzz culture
• Act with integrity honesty and knowledge to promote the Companys culture values and mission
• Source interview hire and onboard new team members through the company applicant tracking system; identify and develop internal talent for promotion
• Address all team concerns with urgency fairness clarity strength and compassion
• Champion a workplace environment free of harassment discrimination and retaliation and ensure all mandated trainings

Guest Experience & Brand Standards

• Lead the team to deliver exceptional guest experience
• Resolve guest concerns professionally and recover the experience with empathy and urgency
• Champion training and readiness for all brand initiatives promotions and seasonal campaigns

Operations & Financial Performance

• Operate the café to meet or exceed financial targets (Ex. sales labor food cost and waste targets etc.
• Build and post accurate compliant team schedules in advance; manage labor to forecast and team availability
• Manage to given metrics identify gaps build plans to close gaps cascades plans to team to execute
• Drive overall sales through consistent modelling of hospitable service and upselling
• Promote adherence to overall speed of service fulfillment and drive-thru time
• Maintain a high level of guest feedback scores
• Ensure all meal and rest breaks are taken and properly recorded in accordance with state law
• Lead and ensure proper inventory (Ex. pars ordering receiving rotation storage and waste tracking etc.)
• Maintain cash handling integrity and follow loss prevention protocols

Compliance Safety & Wellbeing

• Maintain food safety and sanitation standards in line with ANSI certified Manager certification and county health requirements
• Comply with all applicable federal state and local employment laws including state specific wage and hour scheduling and leave requirements
• Complete and document required incident reporting including workplace injury harassment complaints and communicable disease notifications under AB 685
• Maintain a safe physical environment for guests and team members and promote a culture of psychological safety

Communication & Partnership

• Partner with the District Manager on team coaching business performance and people strategy
• Communicate clearly and respectfully with The Hive (Better Buzz Support Center) vendors and cross-functional partners

Qualifications

Required:

• 3 years of prior general management experience in a similar high-velocity high-volume coffee or fast casual environment
• Manager Food Safety Certification
• Open availability - days nights weekends holidays
• 45 hours of work per week

Preferred:

• Associates Degree
• Drive-Thru experience
• New location opening experience

About Better Buzz

Founded in 2002 by two college students with a dream and a coffee cart Better Buzz has grown into a thriving community with locations across California Nevada Arizona and soon Florida. We roast our own organic fair trade and rainforest-certified coffee weekly!

Were serious about quality connection and having a blast while doing it. At Better Buzz youre not just making coffee youre making peoples day.

Come live the Buzz Life. Learn more about us at

Better Buzz encourages you to be bold and authentically you! We are proud to be an equal opportunity employer that celebrates the unique differences of our diverse team. We welcome individuals from all backgrounds and consider every qualified applicant without regard to race color religion sex sexual orientation gender identity age national origin disability veteran status or any other protected class. Better Buzz is also committed to offering reasonable accommodation to qualified job applicants with disabilities. If you need assistance or an accommodation please contact us at

Required Experience:

Director