Senior Product Associate - AI/ML Solutions

Senior Product Associate - AI/ML Solutions

New York, NY, United States

Job Information

• Job Identification 210726923
• Job Category Product Management
• Business Unit Consumer & Community Banking
• Posting Date 04/01/2026, 01:23 PM
• Locations 450 W 33rd St, New York, NY, 10001, US
• Job Schedule Full time

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Job Description

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Senior Product Associate on the AI/ML Solutions Team, you will work closely with engineering, data science, architecture, and business partners to help deliver scalable, resilient, and compliant capabilities. Your contributions will support use case owners in interacting intuitively with the solution while helping to ensure robust control and governance across multiple underlying technologies, with Databricks as a key integration point

Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development
• Contributes to product vision/strategy and helps define/refine the roadmap for the AI/ML use case lifecycle management solution, balancing user experience, technical feasibility, and business impact
• Assists with discovery, user research, market research/analysis, and competitive benchmarking to uncover customer needs, improve the solution, and identify new opportunities—feeding insights into the roadmap.
• Supports maintenance/development of the product backlog (including requirements gathering and prioritization) so engineering can deliver in line with the strategic roadmap and value proposition.
• Supports end-to-end product lifecycle activities—discovery through delivery of features that simplify onboarding, management, and evolution of AI/ML use cases—and partners with engineering to enable high-quality, timely releases.
• Helps design/deliver a user‑friendly interface for teams to manage members, data access, technology choices and lifecycle events efficiently and securely; assists in developing a control plane integrating multiple underlying technologies (e.g., Databricks) for centralized governance and operational control.
• Helps track product success metrics (cost, features/functionality, risk posture, reliability) and collaborates cross‑functionally to support scalability, reliability, compliance, and alignment with enterprise standards

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Basic understanding of AI/ML workflows, cloud platforms, and technology integrations
• Experience or coursework in designing user‑centric interfaces and control planes that balance usability with governance and compliance
• Strong collaboration and communication skills, with the ability to work effectively across technical and business teams
• Customer‑focused mindset with analytical and problem‑solving abilities
• Awareness of compliance, security, and governance considerations in AI/ML product development

Preferred qualifications, capabilities, and skills

• Experience working in a large, matrixed, or complex organization (internships or project work acceptable)
• Exposure to financial services or other regulated industries
• Interest in emerging trends in AI/ML solution management and lifecycle automation
• Familiarity with vendor management and technology integration
• Familiarity with Databricks

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most‑used digital solutions – all while ranking first in customer satisfaction.

The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.