Guest Service Agent

Front Desk AgentReporting to the Front Office Manager, the Front Desk Agent is responsible for all registration desk responsibilities including check in and check out. The Front Desk Agent will assist with the sales and assignment of rooms. The Front Desk Agent will also assist with the delivery of an elevated guest experience.Responsibilities to include some and/or all the following:Answering phones and dealing with overnight guest inquiriesRunning night audit property management systems or manual equivalentsBe the warm welcome that kicks off a memorable guest experience.Previous experience with Opera/Opera Cloud preferred.Must have excellent communication skills.Excellent organizational skills.Possess a gracious, friendly, and fun demeanor.Ability to multitask, work in a fast-paced environment and have a high-level attention to detail.Review arrivals and departures reports thoroughly to effectively engage with all guests.Complete checklist during your shift and notify the Manager of any discrepancies or challenges.Communicate effectively with other departments to promptly meet guest requests and preferences.Coordinate with the valet parking team to ensure efficient and organized handling of guest vehicles.Ability to work independently and to partner with others to promote an environment of teamwork.Results oriented with the ability to be flexible and work well under pressure.Handle cash and credit transactions.Excellent interpersonal skills with strong written and verbal communication abilitiesOther duties as assigned by supervisorRequirementsExceptional interpersonal and communication skillsFluency in the local language - extra language skills would be great, but not essentialImpeccable grooming and presentationAbility to remain calm and composed in high-pressure situationsHigh school diploma or qualification. A college or university degree would be a bonus, but not essential.Ability to work a flexible schedule: weekends, holidays, AM, PM, overnight and overtime when needed.