Sr. Manager, Language Services Venue Operations

LA28 does not provide relocation assistance.

LA28 is the independent, non-profit, privately funded organizing committee for the Los Angeles 2028 Olympic and Paralympic Games. We are on a singular mission to create an Olympic and Paralympic Games that celebrate all that this city and country have to offer, delivering an unparalleled experience for athletes, fans, partners and our community.


The 2028 Games mark the return of the Summer Games to the U.S. for the first time in 32 years and Los Angeles' third time hosting an Olympic Games and first time welcoming the Paralympic Games. This presents the unique and exciting opportunity to celebrate our legacy with the Games and push the Olympic and Paralympic Movements forward, writing a new chapter of Games history in Los Angeles.


Putting on an Olympic and Paralympic Games is a team sport. To build a Games unlike any the world has seen before, we need the best team in place-a team full of diverse perspectives, experiences and expertise. We are guided by the following set of values and behaviors-optimism, integrity, excellence, inclusion, co-creation and boldness-and look forward to hearing about how your past experiences align with them.
Sr. Manager, Language Services Venue Operations:

The Sr. Manager, Language Services Venue Operations is responsible for leading the planning, coordination, and operational delivery of Language Services across competition and non-competition venues. This role oversees venue-level execution, and cross-functional alignment to ensure that interpretation and related services are delivered seamlessly throughout the Games.


The Sr. Manager plays a key leadership role in developing operational frameworks, managing complex project plans, guiding staff and volunteers, and ensuring that Language Services is fully integrated into broader Games operations. This position requires strong strategic thinking, operational excellence, and the ability to manage large-scale, dynamic environments.
Key Responsibilities:

• Lead the development and execution of Language Services operational plans across assigned venues, ensuring alignment with overall Games-time strategies.
• Oversee project plans, timelines, and milestones, ensuring readiness across all phases of planning and delivery.
• Serve as a primary operational lead for Language Services at designated venues, ensuring service levels meet Games-time expectations.
• Partner with the Head of Language Services and Sr. Manager of Language Services Workforce Operations to define workforce models, staffing ratios, and operational requirements.
• Act as a key liaison between Language Services and venue management teams, Sport, Press Operations, Broadcast, Workforce, and other functional areas.
• Ensure operational integration with competition schedules, venue operations plans, and Games-time service delivery frameworks.
• Facilitate cross-functional meetings, readiness sessions, and venue walk-throughs to ensure alignment and issue resolution.

Background & Requirements:

• 7+years of experience in project management, event operations, workforce management, or related fields, ideally within large-scale or complex event environments.
• Experience leading operational teams and managing staff and volunteers in high-volume, fast-paced settings.
• Background in language services, multilingual operations, or interpretation/translation management is highly desirable.
• Prior experience with major sporting events, international events, or Olympic/Paralympic Games is strongly preferred.

Expectations:

• Demonstrated ability to lead large, cross-functional operational programs.
• Strong project management skills with the ability to manage multiple complex workstreams.
• Exceptional organizational skills and attention to detail.
• Strong communication and stakeholder management abilities.
• Ability to make decisions under pressure and adapt to rapidly changing environments.
• Proven ability to lead teams and influence without authority.

Education:

• Bachelor's degree preferred, ideally in Project Management, Business Administration, Communications, Event Management, or related field.
• Equivalent professional experience will be considered for candidates with strong operational or project coordination backgrounds.
• Advanced project management training or certification (e.g., PMP, Agile, Lean) is beneficial.

Physical Requirements and Working Conditions:

• Ability to work on-site in Los Angeles, CA.
• Most work will be conducted in an office setting, requiring extended periods of time using computers, phones, and other office equipment.
• The LA28 office is an open floorplan working environment; employees must be able to work efficiently in an open cubicle environment

The annual base salary range for this position is $105,000-$140,000. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28's operational business needs and applicable law.

LA28 does not provide relocation assistance.

LA28 is committed to fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. LA28 will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and all applicable laws. We strive to build a team that is inclusive and encourage qualified candidates of all backgrounds, perspectives, and identities to apply. We assess applications based on relevant skills, education, and experience a candidate can add to our team.