Customer Service & Supply Chain Specialist

Globalchannelmanagement

Job Description

Customer Service & Supply Chain Specialist for a global manufacturer of industrial and consumer products. This is a B2B role, not a call center. You'll own a set of business accounts and manage their orders from entry through delivery and invoicing, working closely with Supply Chain to keep product moving.

What you'll do:

Own the full order-to-cash process for assigned business customers: order entry, tracking, deliveries, invoicing, credits and returns
Partner with Supply Chain, planning and logistics to fix supply shortages, delivery delays and backorders
Balance customer needs against what Supply Chain can deliver, and set clear expectations
Process and manage orders in SAP
Log every customer interaction in Salesforce Service Cloud and schedule follow-ups
Handle complex customer cases to minimize disruption and downtime
Gather customer feedback and find ways to improve service and retain accounts
Visit customers occasionally

Required (please make sure your resume shows these):

2–5 years in B2B customer service, order management, supply chain or inside sales at a manufacturer, distributor or logistics company
Hands-on order-to-cash experience
SAP or another ERP (Oracle, JD Edwards, Microsoft Dynamics)
Working knowledge of supply chain : inventory, backorders, shipping and logistics coordination
A CRM such as Salesforce
High school diploma or GED

A plus: chemicals, adhesives, industrial or consumer packaged goods experience.

Apply

Vacancy posted 6 days ago

Similar jobs that could be interesting for youBased on the Customer Service & Supply Chain Specialist in Madison Heights, MI vacancy

Supply Management Specialist
...s workforce. Qualification Summary To qualify for a Supply Management Specialist, your resume and supporting documentation must support: A.... ...level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet...
Suggested
Full time
Local area
Remote work
Defense Logistics Agency
Warren, MI
2 days ago
Supply and Logistics Officer
...is making sure the right items arrive at the right time. As a Supply Corps Officer, you make sure the right sonar parts arrive so technicians... ...are ordered and received on time Overseeing all retail services, logistics and culinary operations Managing the inspection,...
Suggested
Part time
Work at office
U.S. Navy
Warren, MI
4 days ago
Senior Buyer
...DescriptionResponsible for purchasing and negotiating materials, equipment, and supplies from vendors. Ensures cost effective procurement and delivery of material and service to support plant and customer requirements.ResponsibilitiesNegotiates long term agreementsDevelops...
Suggested
Work experience placement
Lear
Southfield, MI
4 days ago
Procurement Analyst (Procurement Analyst 2)
...Office in Warren, Michigan. The Mid-Level Acquisition & Agreements Specialist provides hands-on support to government program managers,... ...program needs.Manage a broad portfolio of research, development, services, and product-improvement contracts using various contract...
Suggested
Civilian Contractor
Contract work
Work at office
Remote work
HII Mission Technologies division
Warren, MI
2 days ago
Buyer (Steel / Metal)
.... Negotiate steel and scrap pricing with suppliers, mills, service centers, and processors. Monitor steel and scrap market trends... ...knowledge of steel manufacturing processes and the automotive supply chain to support purchasing decisions. Prepare and analyze...
Suggested
Zobility
Center Line, MI
6 days ago
Demand Planner - Warren Area
$67k - $100k
...what you're looking for.Usual ResponsibilitiesIdentify risks in supply and demand and recommend corrective actions.Build and maintain demand... ...data and communicate findings clearly.Bachelor degree in supply chain, business, or a related field.Experience in demand planning or...
Immediate start
The Pivot Group
Warren, MI
4 days ago
Supply Chain Associate, Amazon - Join via American Career Guide - Warren
Dream of joining the team behind the world’s largest online retailer? Now’s your chance! American Career Guide is helping connect motivated candidates to current Amazon opportunities. From logistics to operations, roles are available across various departments with...
American Career Guide
Warren, MI
2 days ago
Sr Procurement Buyer
$7.5k
...and eligibility. Qualifications ~7+ years of procurement, supply chain, or strategic sourcing experience in manufacturing, OEM or... ...complex, high-mix/low-volume materials, components, equipment, and services while achieving the best overall balance of cost, quality,...
Temporary work
Worldwide
On Time Hire
Berkley, MI
7 days ago
Raw Material Buyer
...this team serves a variety of customers in a wide array of markets.... .... We offer a full breadth of services, including design & engineering... ...work, modular, custom air supply houses, mechanical piping, equipment... ...providing strategic supply chain guidance to leadership,...
Contract work
For contractors
Gallagher-Kaiser Corporation
Troy, MI
4 days ago
Purchasing Buyer BOM - Steel
...price negotiations with mills and steel service centers for coil and blanks, covering base... ...channel – mill direct, service center, or customer resale / steel buy program, Negotiating... .... Define and apply mechanism terms in supply agreements: index reference, base index and...
Contract work
Temporary work
Zobility
Center Line, MI
14 days ago
*New* Procurement Sourcing Specialist Multi-Plant Support (Relocation Offered)
...Segment Project Procurement Specialist will report to the Regional Procurement... ...not limited to, security of supply, cost savings, process... ..., review, and negotiate service agreements and purchase orders... ...understanding of operations.Customer-oriented mindset.Strong analytical...
Contract work
For contractors
Work at office
Relocation
Augmentis
Warren, MI
1 day ago
Material Planner
$60k
.... · Release material orders based on customers’ demands, production schedules, in-house... ...monthly pick-up schedules with freight service providers. · Manage engineering... ...QUALIFICATIONS: · Bachelor’s degree in supply chain management, logistics, business, or related...
Full time
Relocation
Monday to Friday
Shift work
Day shift
Kwangjin America Inc
Warren, MI
18 days ago
Buyer- Advanced Purchasing
...FunctionsServe as the single point of contact for Purchasing/Supply Chain within the cross-functional program teamManage RFIs/RFQs process... ...to be the best. What We Offer:Innovative products and diverse customer base.Competitive compensation and paid vacation annually plus...
Marquardt
Rochester Hills, MI
5 days ago
Sr. Project Buyer- New Product Development - United States
...launch readiness, improve total cost, reduce supply risk, strengthen supplier performance,... ...with category plans, program timing, customer requirements, and business objectives.· Serve... ..., specification alignment, and supply chain improvements.· Participate in cross-functional...
Flexible hours
Molex
Rochester Hills, MI
5 days ago
Buyer
...administration/clean up/close out.Other relevant duties as assigned.Required Skills and EducationCompleted bachelor’s degree in engineering, supply chain, business, or related field2+ years' experience in purchasingExperience reviewing and processing requisitions and purchase...
Full time
Contract work
AAM American Axle & Manufacturing
Detroit, MI
3 days ago
Land Buyer - Midlands
...drawing from their wealth of experience and specialist knowledge. Our Colleagues, including... ...to appreciate which sites will meet our customer’s needs, so we would want you to visit your... ...vouchers for expectant parentsLong service awardsColleague land referral bonus schemeWe...
Contract work
Work at office
Churchill Retirement Living
Birmingham, MI
1 day ago
Senior Buyer - Seating
...initiatives, leading supplier negotiations, proactively identifying supply chain risks, and supporting tariff mitigation activities, including... ...chain procurement methodologies required to support plant and customer requirements.ResponsibilitiesLeads development and...
Lear
Southfield, MI
4 days ago
Senior Buyer - SBQ Steel & Tubes
...negotiations, and market intelligence while ensuring continuity of supply and operational support for existing programs. The successful... ...recommendationsRisk Management: Identify and mitigate risks in the supply chain, including material shortages, price fluctuations, and...
Long term contract
Full time
Contract work
AAM American Axle & Manufacturing
Detroit, MI
2 days ago
Program Buyer
...the synergies of the commodity strategies amongst all different customer applications in the purchasing group. Direct and coordinate... .../buy divisional decision.Assist in development of a strategic supply chain.Assist in analysis of new trends in market & technology.Supports...
Full time
Local area
Immediate start
Magna International
Troy, MI
5 days ago
Strategic Commodity Buyer- Electronics
...for sourcing, sourcing decisions, negotiations and managing the supply base for a segment or group of suppliers in respect with purchasing... ...areas of strategic planning, manufacturing, purchasing, supply chain management and supplier quality. Experience with manufacturing...
Full time
Contract work
Local area
Immediate start
Magna International
Troy, MI
2 days ago
Subcontract Buyer - Fabrication & Quality
...Coordinate fabrication reviews and inspections to verify that supplied components meet approved drawings and specifications.Work with... ...manufacturing coating systems. Committed to innovation, excellence, and customized solutions, Dürr Systems addresses the diverse needs of its...
Permanent employment
Full time
Contract work
Local area
Dürr
Southfield, MI
5 days ago
Box Office Ticket Buyer for Detroit, MI
$20 per hour
...including music, sports and theatrical performances. We pride ourselves in offering the best experience for the best price to our customers. Our technology is what allows us to outperform our competitors and deliver an unforgettable experience to fans. We are excited to...
Weekly pay
Extra income
For contractors
Work at office
Flexible hours
2 days per week
REPS & Co.
Detroit, MI
5 days ago
Job Senior Procurement Specialist
...a skilled Senior Procurement Specialist to join the Walbridge team. In... ...responsive, high-quality service to Walbridge employees, representatives... ..., rental, or lease of supplies, and equipment through open-market... ...with internal and external customers, stakeholders, suppliers,...
Contract work
For subcontractor
Walbridge
Detroit, MI
2 days ago
Pharmacy Buyer - Full Time Days - Elijah McCoy Detroit
...pharmaceuticals and related supplies that are necessary for supporting... ...with the Commodities Specialist on system product standardization... ...defined by the Health Resources & Services Administration.Process... ...related internal and external customer concerns regarding orders pertaining...
Full time
Work at office
Local area
Populance
Detroit, MI
2 days ago
Strategic Commodity Buyer
...procurement of a variety of equipment, supplies, raw materials and other goods and services. This position would work within... ...– Bachelor's degree in supply chain management or a related and two... ...the company’s commitment to its customers and employees, alike, has not wavered...
Temporary work
Flexible hours
AJM Packaging
Bloomfield, MI
3 days ago
Senior Material Planner
...shortages, excess inventory, and supply disruptions.Coordinate with... ...(KPIs) related to inventory, service levels, and supplier performance... ...optimization and supply chain efficiency.Nonessential Functions... ...based on business priorities and customer requirements.Assist with part-...
Permanent employment
Full time
Contract work
For contractors
Work at office
Local area
Flexible hours
Weekend work
Dürr
Southfield, MI
4 days ago
Team Lead- Advanced Purchasing Buyer
...focus on ensuring security of supply, reducing costs and... ...electronics supplier base and supply chain for assigned projects including... ...of materials, supplies, and services making recommendations to... ...Innovative products and diverse customer base.Competitive compensation...
Marquardt
Rochester, MI
2 days ago
Procurement Analyst
...specifications to ensure accurate procurement of materials and services Negotiate pricing, delivery terms, and contractual conditions... ...compliance with government requirements Identify and mitigate supply chain risks, including long lead items and single-source suppliers Support...
For contractors
ASRC Federal Holding Company
Sterling Heights, MI
1 day ago
Sourcing & Procurement Management Consultant - NASPFY26
...outcomes at scale. Through our Reinvention Services, we offer broad expertise across... ...Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced... ...enhancing the employee experience, customer satisfaction, and community impact. Consultants...
Work experience placement
Live in
Work at office
Local area
Shift work
Accenture
Detroit, MI
4 days ago
Buyer
$41k - $59k
The Buyer role at Procter & Gamble is open because Detroit is growing, and Public Speaking is suddenly our busiest department. A junior Buyer seat that takes 1 years of Public Speaking seriously, pays $41,000 - $59,000, and hands over the general reins. Key Responsibilities...
Remote work
Flexible hours
Procter & Gamble
Detroit, MI
9 hours ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Service & Supply Chain Specialist. Be the first to apply!