Patient Services Representative

Patient Services Representative – Oral Surgery Location: New York, NY 10003 (Onsite) Pay Rate: $25.00 – $32.00 / hr W2 Duration: 6 Months (Contract) Employment Type: Direct W2 Only Position Overview We are seeking an experienced and customer-focused Patient Services Representative with a strong background in Oral Surgery, Private Practice operations, and Dental Insurance Processing to join a premier dental clinic in New York, NY (10003). In this role, you will serve as the primary point of contact for patients, manage daily clinic flow, handle patient scheduling and emergency triaging, process dental insurance claims, and support administrative operations within a high-volume clinical environment. Key Responsibilities Patient Experience & Reception: Provide exceptional first-line customer service to clinic patients, including greeting, check-in/check-out, routing, and answering inquiries. Clinic Operations & Student Support: Monitor daily clinic workflow within established guidelines. Assign, review, and assist in training student assistants and casual staff on routine tasks. Appointment Scheduling & Triaging: Assign patients to dental students, maintain student and patient appointment books, triage dental emergencies, and arrange substitute patients when cancellations occur. Follow up to schedule necessary re-examinations. Dental Insurance & Financial Processing: Execute proper processing of health and dental insurance transactions, perform dental insurance verification/processing, calculate co-pays and patient balances, and perform cashier/payment collection duties. Records & Policy Support: Update and maintain patient charts, electronic health records, and administrative files. Provide actionable suggestions to improve clinic policies, workflows, and procedures. Complex Inquiry Resolution: Investigate and resolve specialized patient or insurance inquiries requiring in-depth operational or dental knowledge. Position Requirements (MUST-HAVES) Oral Surgery & Private Practice Experience (STRICT MUST-HAVE): Prior experience working in an Oral Surgery clinical setting and Dental Private Practice environment. Dental Insurance Processing: Hands-on experience verifying, submitting, and processing dental insurance claims, pre-authorizations, and patient billing calculations. Front Desk & Scheduling: Proven success managing high-volume scheduling, emergency triaging, and front-desk reception duties in a dental/medical academic or private practice setting. Technical & Administrative Skills: Strong proficiency with dental practice management software (e.g., AxiUm, Dentrix, Eaglesoft, or similar), MS Office/Google Workspace, and electronic health records (EHR). Communication & Organization: Excellent interpersonal, verbal, and written communication skills with strong attention to detail and problem-solving abilities. Eligibility Note Direct W2 Applicants Only. Third-party agency submissions, C2C, or 1099 candidates will not be considered. Upon completion of waiting period consultants are eligible for: Medical and Prescription Drug Plans Dental Plan Vision Plan Health Savings Account Health Flexible Spending Account Dependent Care Flexible Spending Account Supplemental Life Insurance Short Term and Long Term Disability Insurance Business Travel Insurance 401(k), Plus Match Weekly Pay If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! Experis