Desktop Field Technician

This role supports a large-scale Windows 11 cutover project for a banking environment across multiple regions. You will provide on-site and remote technical support to branches, ensuring a smooth transition to Windows 11 by completing inventories, resolving issues, and supporting go-live activities over Labour Day weekend. The position requires extensive regional travel, adherence to standard procedures, and the ability to work both standard weekday hours and extended hours during the cutover period.

Responsibilities

• Travel to assigned branches within your designated region to support the Windows 11 cutover project.
• Complete a detailed inventory of each branch, including workstations, receipt printers, scanners, peripheral devices and other relevant equipment.
• Work through and complete standardised checklists for each site to ensure all required tasks are fully documented.
• Create and maintain an outstanding issues list for each branch, clearly recording unresolved items and follow-up actions.
• Provide regular updates on regional project status and contribute to the overall project plan and progress reporting.
• Provide on-site and remote technical support for desktops, laptops, peripherals, printers and supported enterprise applications.
• Respond promptly to Service Desk escalations and dispatch requests, ensuring issues are addressed within agreed timeframes.
• Perform device imaging, deployment, replacement and asset lifecycle tasks in line with defined procedures.
• Diagnose and resolve standard operating system, application, network and hardware issues for end users.
• Troubleshoot Windows 11 desktop operating system issues and support Microsoft 365 / Office 365 and Microsoft Office applications at an intermediate level.
• Perform basic troubleshooting for antivirus software, application installations, mobile operating systems, LAN and network connectivity, and printer issues.
• Accurately document all work and resolutions within the IT service management platform.
• Communicate clearly and professionally with end users and stakeholders, providing regular status updates on incidents and tasks.
• Escalate complex, recurring or high-impact issues to senior field support or the appropriate internal teams when required.
• Collaborate with team leads and the command and control / dispatch function during conversion weekend and stabilisation to respond to reactive requests.
• Attend bank locations as dispatched to troubleshoot issues requiring on-site assistance, bringing appropriate hardware and tools to resolve problems.
• Work closely with in-house field services and systems engineering teams who provide remote assistance and escalation support.
• Support business applications in a branch environment, applying an understanding of core business processes to ensure minimal disruption.
• Work extended hours and over weekends during the cutover, including Labour Day weekend, to support go-live and stabilisation activities.

• Prior experience in IT field services or on-site IT support.
• Strong ability to follow standardised procedures and accurately document results.
• Ability and willingness to travel extensively within an assigned region.
• Ability to work extended hours and weekends as required, including Labour Day weekend.
• Intermediate-level troubleshooting skills for Windows 11 desktop operating systems.
• Intermediate-level experience with Microsoft 365 / Office 365 administration and Microsoft Office applications.
• Basic-level troubleshooting skills for antivirus solutions, application installation, mobile operating systems, network LAN and connectivity issues, and printer issues.
• Experience providing on-site and remote technical support for desktops, laptops, peripherals, printers and enterprise applications.
• Experience performing device imaging, deployment, replacement and asset lifecycle activities.
• Competence in accurately documenting work in an IT service management platform.
• Strong communication skills, with the ability to provide clear status updates to end users and stakeholders.
• Ability to recognise when to escalate complex or recurring issues to senior support or specialist teams.
• Experience working with Windows-based PCs; Windows expertise is essential.
• Reliable transportation and a clear driving record to support regional travel.
• Willingness and ability to travel frequently between multiple branch locations.
• Ability to successfully complete a credit check as part of the engagement requirements.

• Experience with Microsoft Endpoint Configuration Manager (MECM).
• Experience with IT asset management (ITAM) tools and processes.
• Experience using ServiceNow or similar IT service management platforms.
• Familiarity with multi-factor authentication tools such as DUO.
• Experience with Cisco Secure Client or similar secure remote access solutions.
• Hands-on experience supporting business applications in a commercial or financial services environment.
• Strong understanding of core business processes within a branch or multi-site environment.
• Experience working within a command and control or dispatch-based field services model.
• Previous involvement in large-scale operating system deployment or migration projects.

You will join a project-focused environment where your technical expertise directly contributes to a high-profile Windows 11 deployment across a large branch network. The role offers the opportunity to work with modern technologies and enterprise tools such as MECM, ITAM and ServiceNow, while collaborating closely with experienced field services and systems engineering teams. You will gain valuable experience in large-scale transformation and command and control operations, and you will receive a completion bonus upon successfully fulfilling the full project term.

Work Environment

The role is field-based across multiple regions, with technicians aligned to specific areas that collectively cover more than 140 branches. You will work primarily Monday to Friday, from 8:30 a.m. to 5:00 p.m., with a 30-minute lunch break, for a standard 7.5-hour working day and a 40-hour working week prior to cutover. During the Windows 11 conversion and stabilisation period, you will work extended hours over Labour Day weekend (Saturday, Sunday and Monday) to support go-live activities. The environment is a banking branch setting, where you will work with Windows-based PCs, laptops, printers, scanners, receipt printers and other peripheral devices. You will use enterprise tools such as IT service management platforms, MECM, IT asset management systems and secure remote access clients. The role requires regular driving between sites, so reliable transportation is essential. Attire is expected to be professional and appropriate for a customer-facing banking environment.

Job Type & Location

This is a Contract position based out of Milltown, NJ.

The pay range for this position is $28.00 - $33.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Milltown,NJ.

This position is anticipated to close on Jul 22, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.