Luxury Retail Concession Manager

Job Description

Position title: Concession Manager

Department: Retail Sales - Concessions

Reports to: Retail Director

Employment status: Full Time

FLSA status: Exempt

Job Summary: The Longchamp Concession Manager oversees all aspects of running a profitable business on their concession shop floor, within our partner department stores (i.e., Nordstrom and Bloomingdales). The Concession Manager ensures the success of their team in all aspects of clientelling and sales, operations, professional development, merchandise presentation and merchandise assortment. This position reports directly to Longchamp’s Retail Director.

Essential Duties & Responsibilities:

Leadership Responsibilities:

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• Perform supervisory responsibilities including planning, assigning, and directing work; reviewing performance; rewarding and coaching employees; addressing complaints and resolving problems.
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• Partner with Human Resources in recruiting, hiring and addressing various employee relation issues.
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• Assign sales teams daily tasks and goals. Ensure proper completion through follow-up and coaching as needed.
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• Complete weekly sales reporting, making suggestions and implementing adjustments to required areas.
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• Train and develop shop associates in all aspects of the business.
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• Review department/shop trends and recommend and initiates changes for maximizing goals and objectives.
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Sales and Customer Service Responsibilities:

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• Ensures consistently high standards of customer service through effective staff planning, monitoring of training programs and timely communication of advertising special events.
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• Provides each guest with outstanding customer service and demonstrating both brand and product knowledge.
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• Accomplishes sales and profitability goals for the shop through effective use of short and long-range planning, expense management and inventory control.
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• Develops and maintains client books; teaches team members how to develop and maintain their own client books.
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• Prepares for sales, activation events, and inventory periods.
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• Perform all POS transactions proficiently.
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• Properly prepare and send shipments; properly receive and check shipments.
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Front & Back of House Operations:

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• Ensure sales floor is merchandised appropriately and adequately stocked.
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• Oversee all concession floor moves/renovations, window displays, merchandise presentation or sales/event set-up.
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• Identifies computer price changes and errors and communicates to corporate Buying team immediately.
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• Firm control over shrink and expenses.
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• Stays updated on new items, shop promotions, and policies.
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Minimum Qualifications:

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• This job requires a minimum of a High School Diploma (or GED) and either a degree in Retail, Fashion or related field or equivalent work experience.
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• Minimum 5+ years of luxury retail, boutique or sales related work experience.
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• At least 2+ years of supervisory experience.
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• Proficient with various systems, including point-of-sale programs (CEGID) and UPS.
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• Working knowledge of Microsoft Excel, Outlook, and Microsoft Word.
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Knowledge, Skills and Abilities:

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• Familiar with retail business operations.
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• Proven communication and leadership skills.
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• Great interpersonal skills and ability to build long-term relationships, both internally and externally.
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• Organized, self-starter with the ability to work in a multi-task fast paced environment.
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• Strong written and verbal communication skills.
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• An understanding of the French language would be a plus.
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