Customer Service Associate

Job Description

Job Description

Since 1925, Dunn-Edwards has been renowned as the professional’s #1 choice for paint and coatings.

DUNN-EDWARDS PAINTS IS THE BEST JOB IN RETAIL! HERE’S WHY:

Culture

Dunn-Edwards started as a family-owned company and those values hold true to this day. Our customers and employees are treated like family.

Benefits

Benefits are an important part of employee compensation and we strive to ensure our team has a comprehensive benefits program.

Training and Development

When you join the Dunn-Edwards team, your talent and passion will allow you to learn and take your career in a new direction. We believe in promoting from within and investing in you. We have multiple avenues available that employees can travel as they grow their careers: store operations, field sales, and corporate support roles.

Military & Veterans

Dunn-Edwards seeks a former military member who is interested in a long and challenging career. As you transition into civilian workforce, learn what we have to offer

Benefits offered to all Full-Time employees of Dunn-Edwards Paints:

Guaranteed full-time hours

Full Medical

Dental, and Vision Coverage

Paid Vacation and Sick Time

11 Paid Holidays

The store closes at 5:00 pm

401(k)

Matching Tuition Assistance

Welcoming team environment

Exceptional internal Career

Progression and upward mobility

GENERAL PURPOSE OF JOB : Dunn-Edwards delivers customer service that offers a distinctive shopping experience for both homeowners and professionals. Your responsibilities as a Sales Associate include demonstrating outstanding customer service and selling skills, continuously learning about the coatings industry, keeping the sales floor stocked with merchandise, organizing the sales floor and stock areas, and building trusted partnerships with our painting professionals.

Sales Associates interact with customers via phone and in-person to offer expert advice, while also processing and completing transactions. In addition, the Sales Associate is responsible for upholding the Dunn-Edwards store vision of fast and reliable service, while ensuring that the store is well-stocked and maintained. Sales Associates continuously learn about the industry, products, and services through the Dunn-Edwards Learning Network and various job certification programs that better assist in answering questions and making proper recommendations, as well as building a foundation for potential advancement opportunities as Dunn-Edwards continues to grow.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Making a connection with customers, asking questions about their project, then giving options and advice on meeting those needs Ensuring delivery of product as needed meets both Dunn-Edwards and customers’ quality and service expectations

Professionally conduct self - always acting as a positive extension of the Dunn-Edwards brand Efficiently take customer orders through various methods (email, phone, in-person) and process through point-of-sale Adhere to company safety standards at all times Clean and maintain all areas of store and equipment as assigned Assist with maintaining proper merchandise inventory levels Must have the ability to communicate clearly both written and verbal The ability to stock and merchandise products according to plan-o-gram Meet expectations of core competencies related to the position: Customer Focus, Attention to Detail, Problem-Solving, Initiative, and Teamwork.

Additional duties as assigned

EDUCATION and/or EXPERIENCE:

Four years of High School with a diploma or GED equivalent; or equivalent combination of education and experience.

LANGUAGE SKILLS :

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization. Read and write English for safety purposes.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to Operate a Point of Sales system and complete cash transactions with financial accuracy.

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS :

Driver’s License (Required).

ADDITIONAL INFORMATION:

This job will require general computer knowledge, mathematical experience, and customer service skills.

WHY DUNN-EDWARDS
Dunn-Edwards Paints® began as a small, family-owned business that — through hard work and commitment to quality — has grown to become one of the country’s leading manufacturers and distributors of paints and painting supplies. We dedicate ourselves to providing professionals and consumers throughout the Southwest with a complete line of the highest-quality, best-value paints, painting supplies, and equipment — as well as superior service. And we do it with pride.

Company Description

WHY DUNN-EDWARDS\r\nDunn-Edwards Paints® began as a small, family-owned business that — through hard work and commitment to quality — has grown to become one of the country’s leading manufacturers and distributors of paints and painting supplies. We dedicate ourselves to providing professionals and consumers throughout the Southwest with a complete line of the highest-quality, best-value paints, painting supplies, and equipment — as well as superior service. And we do it with pride.