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Technical Support Engineer

ConsultNet Technology Services and Solutions

The Technical Support Engineer will also analyze and resolve software application issues and work closely with the Support Manager to ensure correct resolution. Candidates must be energetic possess a strong motivation to learn new technologies and provide remarkable customer service. High level of communication and follow through skills are two key strengths for this role. Traveling up to 25% is a requirement for this position. Requirements Background: Solid 4-5 years minimum overall in a business IT support role 1 or more technical certifications (MCP, MCSE, A+) Bachelor's degree from a four-year college or technical school Technical Experience: Microsoft Windows 10/11 Desktop OS administration and troubleshooting Printer configuration and troubleshooting Office 365 Business and Enterprise Edition support (including Outlook and SharePoint) Desktop Hardware Configuration and Management VPN configuration and support Video, Web and voice conferencing Microsoft Dynamics (SL / GP) a plus but not a requirement Active Directory Administration and User Management (both local and M365) Background in enterprise software support and training a plus SMART board administration and troubleshooting a plus Experience working with helpdesk ticketing systems (ZenDesk a plus) #J-18808-Ljbffr

Vacancy posted 2 days ago
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