Veteran Service Assistant (Night Shift)

At TrueCare, we believe that everyone deserves access to excellent healthcare. For over 50 years we have been helping patients and families have timely, affordable, and expert healthcare. Health inside. Are you passionate about providing compassionate, high-quality care to underserved communities? Join our mission-driven team as a Patient Service Specialist and help make a meaningful impact in the lives of patients who need it most.
Your Role & Impact The Patient Service Specialist is responsible for assisting with the training and ongoing scheduling support for new TrueCare and existing external patient support agents. The Specialist is also responsible for conducting quality assurance (QA) and schedule auditing to ensure the team provides accurate information to patients, while also maintaining a high level of customer service. In addition, the specialist will maintain demographic and insurance eligibility in TrueCare's Electronic Health Record (E.High school diploma or the equivalent.
A minimum of three (3) years of experience in a call center or customer service department/environment.
Experience with data entry and Microsoft Office applications, including Outlook, Word, and Excel.
Experience with training in individual or small group settings on processes and workflows.
We're a mission-driven healthcare organization committed to making quality care accessible for everyone. Provide services that truly impact the community
Grow professionally through training and development opportunities
Low-cost health, dental, vision & life insurance
The pay range for this role is $25.30 - $35.42 on an hourly basis.
In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members when determining an offer.
TrueCare is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any characteristic protected by applicable federal, state, or local law. Our goal is to support all team members recruited or employed here.
Compensation details: 25.3-35.42 Hourly Wage