Client Service Representative

Client Services Representative

The Client Services Rep is responsible for assisting in duties associated with order processing, item/inventory maintenance, troubleshooting/issue resolution, and managing emails from our internal and external customers. This position reports to a Manager/Supervisor.

You will :

• Serve as daily internal contact for order management and associated inquiries
• Assist with special projects as necessary
• Manage incoming emails from varying internal sources
• Generate clear, consistent communication to internal and external team members regarding status and requirements of programs
• Work collaboratively with all Account Management, Client Services, Production, Finance and operations staff
• Facilitate accurate incoming inventory (item setup validation, PO's and communication with the warehouse)
• Follow-through on exception reporting from beginning to end – generate reports, code items, follow-up with stakeholders, and problem solve as necessary to eliminate exceptions
• Prioritize orders and/or projects, including prompt expediting of emergency requests
• Maintain and distribute various reports as needed to ensure daily requirements are met

Additionally, you embody the IMS principles of Passion, Collaboration, Integrity, Inventiveness, and Proactivity. You will be part of a team that strives to provide excellent service and thought leadership to our clients and want to bring your best to the organization and see your work brought to life.

The Skills and Experience you have:

• High school diploma/GED
• 1-2 years of customer service, reporting, or purchase order experience
• Excellent organizational, communication and interpersonal skills, with the ability to work independently and manage priorities under tight timelines
• Critical thinking, strong analytical and problem-solving skills
• Ability to handle a variety of tasks effectively and efficiently and prioritize multiple projects and requests
• Must be a team player
• Excellent knowledge of Microsoft Office Suite products
• Experience with AS400 or similar database systems preferred

What we offer:

• Competitive salary
• Medical, dental, vision, and 401(k) with match
• Generous PTO policy
• Robust peer recognition program
• Training and development opportunities
• Commitment to growing and enhancing our organizational culture

IMS represents leading brands at the point of purchase – in store, online, and behind the scenes – including digital and traditional signage, print and POP, branded merchandise, and more. Our marketplace is solution agnostic, so our clients achieve best execution at lowest price throughout North America. Our integrated platform (planning, procurement, freight, warehousing, kitting, fulfillment, field execution, analytics, and program management) empowers our clients to stay at the strategic level, knowing that we can help turn their marketing vision into a reality.

IMS is an Equal Opportunity Employer