Customer Care Specialist (phone, email, chat)
ScaleJet
Customer Care Specialist (phone, email, chat)
Our client, an international e-commerce company with a strong presence in the USA, is looking for a highly skilled and experienced professional to fill an immediate opening for a Customer Care Specialist for a full-time remote job.
We are seeking a warm, empathetic, and resourceful Customer Care Specialist with strong experience in customer support via phone, email, and chat. The ideal candidate has a background in call centers, reception, or Amazon customer service, and knows how to handle even the most challenging conversations with kindness and professionalism across multiple communication channels.
The company is dedicated to transforming family fun with innovative and safety-first trampolines. Founded by parents, for parents, its mission is to craft high-quality trampolines that bring joy and peace of mind to families everywhere.
The company prides itself on exceptional customer service and offers comprehensive warranties, including options for natural disaster protection. For those passionate about creating products that inspire active play and foster family connections, and who thrive in a collaborative, customer-focused environment, this company offers a great opportunity to elevate a career.
Requirements:
- Fluent English speaker with a clear US accent.
- Previous experience in call center, receptionist, or Amazon customer support roles (phone, email, and chat) is necessary.
- Patient, empathetic, and able to de-escalate tense situations.
- Strong verbal and written communication skills.
- Comfortable using CRM tools and customer support platforms (call, email, and chat systems).
- Proactive, organized, and able to multitask in a fast-paced environment.
- Tech-savvy and quick to learn new systems.
- Availability during US business hours (9 AM 5 PM EST/PST).
- A kind, calm attitude and a genuine desire to help others.
Key Responsibilities:
- Provide customer support via phone, email, and chat in a courteous, clear, and effective manner.
- Handle inquiries related to orders, shipping, product issues, warranties, and returns.
- Remain calm, empathetic, and solution-oriented, especially when assisting frustrated customers across all communication channels.
- Accurately log all customer interactions in the CRM system.
- Collaborate with other departments to resolve escalated issues efficiently.
- Continuously look for ways to improve the customer experience.
- Represent the company brand with integrity and care in every interaction.
Our benefits:
- Work for a market-proven, fast-growing company.
- Competitive salary.
- Supportive work environment.
- Fully remote work.
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Customer Care Specialist (phone, email, chat) in United States vacancy
- ...Customer Care Specialist (phone, email, chat) Our client, an international e-commerce company with a strong presence in the USA, is looking for a highly skilled and experienced professional to fill an immediate opening for a Customer Care Specialist for a full-time...TelephoneChatFull timeImmediate startRemote work
ScaleJet
Devers, TX1 day ago - Champs Family Automotive is seeking a Remote Customer Service Professional based in Goodyear, Arizona. The role involves managing customer inquiries via phone, chat, and email, ensuring a high level of satisfaction. This full-time position requires excellent communication...TelephoneChatRemote jobFull time
$16.15 - $24.23 per hour
...Maintaining relationships with existing customers includes problem solving by the CCR, by... ...provide responsive, timely telephone, chat and email support. The CCR shall personally act as... ...skills, particularly in a phone or email context, Experience working in...TelephoneChatHourly payWork at officeVisa sponsorshipCox
Tolleson, AZ1 day ago- ...Customer Care Specialist Act as voice of the customer, communicating customer needs & expectations within Flexsteel. Work independently... ...with customized responses to customer inquiries via email, phone, & chat. Coordinate & communicate effective resolution for unique...TelephoneChat
Flexsteel
High Point, NC2 days ago $23 - $25 per hour
Thrive by Shopventory is looking for a part-time Customer Care representative to assist customers using live chat, email, phone, and video calls. The role requires 25 hours per week, preferably spread over weekdays. Ideal candidates enjoy customer interaction, have strong...TelephoneChatHourly payPart timeRemote workWork from homeWeekday workThrive by Shopventory
Denver, CO2 days ago$17.5 per hour
...commerce brand in the United States, is seeking two full-time Consumer Care Representatives to join their remote team. The role includes delivering exceptional customer service via phone, chat, and email. Ideal candidates should possess strong communication skills and a...TelephoneChatHourly payFull timeRemote workRuggable
New York, NY1 day ago€10 - €15 per hour
...Freelance Email and Chat Customer Support German Speakers Berlin, Germany Or refer someone Job Openings Freelance Email and Chat Customer Support... ...the world ~ Monday to Friday, daytime shifts only ~ No phone calls or sales strictly email and chat support ~ Fixed...TelephoneChatHourly payFreelanceRemote workMonday to FridayFlexible hoursDay shiftCross Border Talents
United States12 hours ago- ...At CLEAR, Member Care Specialists do more than resolve issues-they create memorable, award... ...experiences that define our brand, delight our customers, and exceed their expectations. You'll connect with members via phone, email, and live chat to provide tailored support and...TelephoneChatFull timeRemote workWeekend workAfternoon shift
Clear
United States12 hours ago €15 per hour
...Freelance Email and Chat Customer Support French Speakers Barcelona, Spain Or refer someone Job Openings Freelance Email and Chat Customer Support... ...the world ~ Monday to Friday, daytime shifts only ~ No phone calls or sales strictly email and chat support ~ Fixed...TelephoneChatHourly payFreelanceRemote workMonday to FridayFlexible hoursDay shiftCross Border Talents
United States3 days ago- ...Remote Customer Care Specialist - 1099 Contractor Job Category : Customer Service... ...provides client support via chat; assisting with client... ...all client communication via email and provide client support regarding... ...channels, including phone, chat, and email. Agents may...TelephoneChatFull timeFor contractorsRemote work
Inktel
Florida, NY2 days ago $23 - $25 per hour
...Thrive by Shopventory is looking for a part-time Customer Care Team member to assist customers navigating their system through live chat, email, phone, and video calls. Candidates should possess strong communication skills, prior customer service experience, and an understanding...TelephoneChatHourly payPart timeRemote workThrive by Shopventory
Oregon, WI1 day ago- ...As a Virtual Customer Care Specialist, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, chat, and email. troubleshoot basic issues and provide solutions. document...TelephoneChat
TradeJobsWorkForce
Arlington, IA1 day ago - ...Representative At White Allen Chevrolet, we strive to make every customer a customer for life. Happy employees make happy... ...with sales appointments. Respond quickly to internet, phone and live chat inquiries using email, scripts and templates. Provide customers with initial...TelephoneChatLocal area
Dave White Auto Sales
Dayton, OH12 hours ago $19 - $25 per hour
...Job Title: Remote Customer Care Specialist Hourly Pay: $19 - $25/hour Summary: We are seeking a dedicated and compassionate... ...Responsibilities: Handle inbound customer inquiries via phone, email, or chat Provide solutions and guidance to resolve customer...TelephoneChatHourly payRemote workFlexible hoursWeekend workAfternoon shiftSales Match
Dallas, TX2 days ago- MaziCTools offers a remote customer care position where you will provide exceptional service to American Express card members. Engage with customers via phone, chat, or email, resolving inquiries effectively. The ideal candidate will demonstrate strong communication skills...TelephoneChatRemote job
$19 per hour
A leading manufacturing company is seeking a highly motivated Customer Care Specialist to join their dedicated team. This onsite role is vital for providing exceptional support through phone, email, and chat. The ideal candidate should have strong communication skills and...TelephoneChat- Budderfly is seeking a Technical Service Care Associate to provide exceptional customer service in resolving technical issues. The ideal candidate... ...through effective communication channels such as phone, email, and chat. The role demands strong interpersonal skills, the...TelephoneChatRemote job
- ...Customer Care Specialist Are you a strong communicator with a passion for helping others? Do you thrive in fast-paced, team-driven... ...point of contact for customer support (primarily via email, phone, and live chat). Respond to inquiries, assist with services, resolve...TelephoneChatWeekly payFull timeWork at officeLocal areaRemote work
McQuade Organization
Cary, NC1 day ago $60k - $70k
Vaisala Inc. is seeking a Customer Care Specialist for our new Customer Frontline department. This role requires 1-3 years of experience... ...customer experience while managing interactions via phone, email, and chat. You will join a hybrid team operating from Burlington,...TelephoneChat- Vaisala in Boston, MA is looking for a Customer Care Specialist to join their new Customer Frontline department. This role will involve direct customer interaction through phone, email, and chat while providing exceptional service to enhance customer experience. The ideal...TelephoneChat
$18 per hour
...Customer Care Specialist This role sits at the heart of a fast-paced, customer-first environment focused on delivering seamless support... ...be the primary point of contact for customers across phone, email, and chat, ensuring every interaction is handled with empathy,...TelephoneChatHourly payRemote workWork from homeMonday to FridayJobgether
Washington DC4 days ago$20 - $25 per hour
A leading provider of wellness products in Denver seeks a Customer Service Representative to assist customers via phone, email, and chat. Key responsibilities include resolving product/service issues, maintaining service orders, and promoting products. Candidates should...TelephoneChatHourly payFlexible hours$16.5 per hour
Vericast in San Antonio, Texas, is looking for a Customer Support Specialist to assist clients via phone, email, or chat. You will resolve issues, recommend solutions, and ensure excellent customer experiences. A strong commitment to detail and effective communication is...TelephoneChatContract work- A customer service provider is seeking a Remote Customer Care Specialist to assist clients via chat, email, and phone. This role focuses on providing support for inquiries, troubleshooting, and account assistance in a proactive manner. Join a team committed to delivering...TelephoneChatRemote job
$19 - $21 per hour
Tevis Family of Companies is seeking a Customer Care Representative in Westminster, MD, who will provide exceptional service by addressing... ...position involves direct communication with customers via phone, email, chat, or in-person. This role offers a schedule of 8am-5pm...TelephoneChatHourly payMonday to FridayFlexible hours$22 per hour
...Abundance, Inc in Town of Florida, NY, is looking for a full-time Customer Care team member who values quality interactions over quotas. This role includes providing exceptional service through phone, email, and chat without engaging in sales calls. The company emphasizes a...TelephoneChatFull time- Life's Abundance in Jupiter, FL, is seeking a full-time Customer Care Representative. This position focuses on delivering exceptional... ...candidates will handle inbound customer interactions via phone, email, and chat, providing solutions to inquiries and fostering a positive...TelephoneChatHourly payFull time
- ...River Electric Membership Corporation is seeking a dedicated individual for a customer care role in Greenville, Texas. You will be responsible for providing exceptional service via phone, chat, email, and in-person interactions. The ideal candidate will have 3-5 years of...TelephoneChatMonday to Friday
$16.59 - $24.86 per hour
.../ Key Responsibilities Receive and respond to customer requests through various channels (e.g., phone, email, chat, and ticketing systems). Listen actively to customers... ...issues to appropriate internal teams or specialists. Document customer interactions, issues, and resolutions...TelephoneChatHourly payWork at officeWeekend workAfternoon shiftCox Automotive
Tolleson, AZ12 hours ago- American Express is seeking a Virtual Customer Care Professional for a part-time remote position. This role involves engaging with... ...providing tailored solutions, and assisting with inquiries via phone, chat, and email. Ideal candidates should have previous customer service...TelephoneChatRemote jobPart time
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Care Specialist (phone, email, chat). Be the first to apply!
Related searches
- part time customer representative United States
- customer service operations specialist United States
- agent services coordinator United States
- client engagement specialist United States
- customer service specialist United States
- online customer service representative United States
- bilingual customer service representative spanish english United States
- client retention specialist United States
- financial customer service representative United States
- customer success specialist United States