Front Desk at an After School Program

Job Description

Job Description

Position Summary

The Front Desk Clerk is the first point of contact for families, visitors, and staff. This position is responsible for providing excellent customer service, maintaining accurate attendance and billing records, assisting with daily administrative tasks, and ensuring the front office operates efficiently while supporting a safe and welcoming environment for children and families.

Responsibilities

• Greet parents, students, staff, and visitors in a friendly and professional manner.
• Answer and direct incoming phone calls and emails.
• Manage student check-in and check-out procedures using Procare.
• Verify authorized pick-up persons and maintain student safety procedures.
• Process payments and provide receipts.
• Maintain accurate attendance, student, and family records.
• Monitor the front entrance and ensure visitors follow security procedures.
• Communicate important program updates to families.
• Assist with filing, copying, scanning, and other administrative duties.
• Maintain office supplies and notify management when inventory is low.
• Support directors and teaching staff with administrative projects as needed.
• Maintain confidentiality of all student, family, and employee information.
• Help ensure compliance with licensing and program policies.