Senior Desktop Support Specialist

University of Michigan Flint

Desktop Support Specialist

Join us at CAEN, the University of Michigan College of Engineering's IT organization, as a Desktop Support Specialist providing front-line technical support to faculty, staff, and students. Reporting to the Desktop Support Manager, you'll serve as a primary point of contact, troubleshooting hardware, software, and connectivity issues across Windows, macOS, and Linux in offices, classrooms, labs, and research environments. Responsibilities include imaging and deploying new computers, diagnosing and resolving network and printing issues, supporting AV/classroom technology, and ensuring endpoints are secure and up to date. You'll be expected to approach every interaction with patience, listening attentively, explaining solutions clearly, and ensuring users feel both supported and empowered. The ideal candidate is customer-focused, collaborative, and able to communicate effectively with users at varying levels of technical experience.

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

Generous time off
A retirement plan that provides two-for-one matching contributions with immediate vesting
Many choices for comprehensive health insurance
Life insurance
Long-term disability coverage
Flexible spending accounts for healthcare and dependent care expenses
Maternity and Parental Leave

This position is a fully onsite role located on North Campus.

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Vacancy posted 3 days ago

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