Plumbing Service Manager

Job Description

Job Description

J. Blanton Plumbing is one of the largest and most reputable plumbing companies in Chicago, known for delivering top-tier residential service and building high-performing teams. As a proud Nexstar member , we operate with proven systems, strong leadership, and a commitment to excellence.

We are now expanding into Ohio and building out a brand-new operation creating a unique opportunity for a driven leader to take ownership of a growing market from the ground up.

Position Overview:
We are looking for a Plumbing Service Manager to lead the field operations of our new Ohio location. This is a high-impact leadership role where you will be responsible for building, developing, and managing a team of service technicians while driving performance, revenue, and customer satisfaction.
If you’re someone who thrives in a fast-paced environment, knows how to coach technicians, and wants to be part of something being built from the ground up this is that opportunity.

What You’ll Do:

• Lead and manage day-to-day field operations for the service team
• Hire, train, and develop high-performing service technicians
• Coach technicians on performance, customer experience, and revenue generation
• Drive KPIs including average ticket, conversion rates, and overall team productivity
• Ensure exceptional customer service and uphold company standards
• Implement and follow Nexstar systems and processes
• Work closely with leadership to scale and grow the Ohio market

Requirements

• Proven experience managing plumbing service teams

• Strong leadership and coaching ability
• Experience driving technician performance and revenue
• Familiarity with Nexstar systems is a major plus
• Strong communication and organizational skills
• Ability to build and lead a team in a new market

Benefits

• Competitive compensation with high earning potential.
• Medical, dental, and vision insurance coverage.
• 401(k) with company match.
• Paid time off to recharge and rest.
• Be part of a growing, forward-thinking company that’s raising the bar in home services.
• Professional development assistance
• Referral program