Lead Product Manager Consumer Experience, Services Special Projects

We are seeking an experienced Product Manager to own the end-to-end consumer experience for one of our most ambitious multi-year this role you will define how millions of customers discover engage with and manage offerings across our ecosystem and conversational experiences.

You will lead the consumer experience across the entire lifecycle: connecting customer intent with the right offerings building seamless flows and delivering a trusted experience. You will partner closely with Design Engineering AI/ML and Operations to turn complex ecosystems into an intuitive polished everyday product.

Product Vision u0026 Roadmap: Own the consumer roadmap across client platforms setting clear product priorities and success metrics for discovery engagement conversion and u0026 Search Experience: Define how users browse search and evaluate optionsensuring recommendations and search results are relevant transparent and easy to Flows u0026 Conversion: Design a fast secure and intuitive experience that optimizes outcomes and ensures customer trust over the long u0026 Support: Lead the experience for everything that happens after conversion: status updates cancellations and customer u0026 Experimentation: Define key funnel and engagement metrics; run user studies telemetry analysis and A/B experiments to continuously refine the user -Functional Execution: Collaborate daily with Product Designers Client and Backend Engineers Applied AI/ML teams Finance and Customer Support to deliver high-quality releases on schedule.

10 years of product management experience shipping large-scale consumer products ideally in digital marketplaces or consumer transactional -Funnel Ownership: Demonstrated experience managing an end-to-end user experience from discovery through completion and subsequent Product u0026 UX Sense: Good taste and a proven eye for quality and craftsmanship with experience partnering closely with Design to distill complex workflows into simple elegant user -Informed Decision Making: Experience using funnel analytics user feedback and A/B testing to evaluate features identify drop-off points and guide roadmap Fluency: Comfortable partnering with engineering teams on API interactions data flow app responsiveness and handling real-world edge Communication: Excellent written and verbal communication skills with a track record of authoring structured PRDs and presenting product strategy clearly to cross-functional partners and leadership.n

Experience with conversational interfaces assistants or recommendation-driven with multi-sided marketplaces and transactional in Computer Science Engineering Business Design or equivalent practical experience.n

Required Experience:

IC