Experienced Dispatcher

Job Description

Job Description

Garage Tec LLC
Richardson, TX | Full-Time | In-Office

About Garage Tec

Garage Tec is a leading garage door and automatic gate service company proudly serving the Dallas-Fort Worth, Greater Austin, and Greater San Antonio metropolitan areas. We have built our reputation on fast response times, honest pricing, exceptional customer service, and quality workmanship.

As our company continues to grow, we're looking for an experienced, organized, and customer-focused Dispatcher / CSR to join our Richardson office. This position plays a critical role in keeping our technicians productive, our customers informed, and our daily operations running smoothly.

Position Summary

The Dispatcher / CSR serves as the communication hub between customers, technicians, and office staff. The ideal candidate thrives in a fast-paced environment, can confidently manage multiple priorities, and understands the importance of providing outstanding customer service while maintaining an efficient schedule.

Responsibilities

• Answer inbound calls from residential and commercial customers seeking garage door and gate service
• Schedule service appointments and efficiently dispatch technicians throughout the Dallas-Fort Worth area
• Coordinate technician routes, job assignments, and schedule changes throughout the day
• Utilize company CRM software to create and manage work orders, customer information, and technician notes
• Follow up on estimates, unsold quotes, and pending service opportunities
• Confirm upcoming appointments and communicate scheduling updates to customers
• Respond to qualified leads and assist in converting inquiries into booked appointments
• Handle urgent service requests and communicate with on-call technicians when necessary
• Maintain clear communication with field technicians via phone, text, and CRM platforms
• Ensure customers receive timely updates regarding arrival windows and service status
• Help maintain a full, productive schedule while delivering exceptional customer service

Qualifications

Required:

• Minimum 1-2 years of dispatching, customer service, call center, or scheduling experience
• Strong communication and customer service skills
• Ability to remain calm and professional in high-volume situations
• Excellent organizational and multitasking abilities
• Proficiency with computers and web-based software systems
• Dependable attendance and punctuality
• Authorization to work in the United States

Preferred:

• Experience in home service industries such as garage doors, gates, HVAC, plumbing, electrical, roofing, or similar trades
• Bilingual English/Spanish
• Previous experience with dispatching multiple field technicians

Compensation & Schedule

Pay: $18.00 - $20.00 per hour, depending on experience

Schedule:

• Must be able to work weekends, and based on the business needs

Location:

• Richardson, Texas
• Full-time, in-office position
• Remote work is not available

Why Join Garage Tec?

• Stable, year-round industry with consistent demand
• Growing company with advancement opportunities
• Expansion into Greater Houston and additional markets
• Supportive management team that values accountability and initiative
• No micromanagement—we trust our team members to perform at a high level
• Opportunity to directly impact customer satisfaction and company growth

If you're an experienced dispatcher who enjoys fast-paced operations, helping customers, and keeping technicians productive, we'd love to hear from you.

Apply today and become part of the team that keeps Garage Tec moving.