Automotive Service Manager

Automotive Service Manager

Maplecrest Ford — Mendham, NJ Job Type: Full-time

Lead the Team. Build the Business. Take Care of Our Customers.

Maplecrest Ford is seeking an experienced, hands-on Service Manager to lead our service department. We’re looking for a strong communicator who can develop our team members, keep the shop running efficiently, deliver an excellent customer experience, and improve department profitability.

This is an opportunity to make a meaningful impact at a community dealership where relationships, accountability, and follow-through matter.

What You’ll Do

• Lead, coach, and hold service advisors, technicians, and support staff accountable.
• Manage daily scheduling, shop workflow, staffing, and repair turnaround times.
• Maintain consistent communication with customers, especially on delayed repairs.
• Monitor open repair orders and resolve aging repairs before they become larger problems.
• Grow customer-pay business through maintenance recommendations, declined-service follow-up, and customer retention.
• Track labor sales, gross profit, effective labor rate, technician productivity, expenses, and customer satisfaction.
• Partner with Parts to improve availability and reduce repair delays.
• Oversee warranty processes, repair documentation, and compliance with Ford requirements.
• Recruit, train, and develop employees while building a professional, respectful work environment.
• Establish monthly goals and action plans, then follow through on results.
• Maintain a clean, organized department with a strong focus on workplace safety.
• Manage a established and growing Mobile Department

What We’re Looking For

• Previous automotive dealership service management experience.
• Ford dealership experience preferred.
• Strong knowledge of service operations, shop capacity, and department financial performance.
• Proven ability to coach employees, resolve customer concerns, and improve results.
• An organized approach to managing priorities and completing commitments.
• Experience with dealership management systems.
• A leadership style that combines clear expectations, employee support, and accountability.

Why Maplecrest Ford?

We offer the opportunity to lead a department where your decisions and leadership can make a visible difference. You’ll work closely with dealership leadership to strengthen operations, develop your team, and build lasting customer relationships.

Compensation: $80,000–$95,000 annual base salary, depending on experience, plus monthly performance bonuses. Target total annual compensation of $120,000–$150,000, with additional earning potential for exceptional results. Incentives reward department profitability, customer satisfaction, and operational performance.

Benefits: Paid vacation and PTO time, Major Medical, Dental, Vision, 401K

Schedule: Monday thru Friday and some Saturdays

If you’re ready to take ownership of a service department and build a team that delivers results, this is the job for you!

Maplecrest Ford 102 E Main St Mendham, NJ 07945