Customer Service Representative I

Job Summary

The Customer Service Representative l is responsible for handling customer interactions in a professional manner. They assist customers with inquiries, troubleshoot issues, and provide solutions while maintaining standards for customer satisfaction.

Essential Duties and Responsibilities

•Answers/responds to phone calls •Assist visitors •Read and respond to customer emails •Cashiering •Processes payments for the city •Helps to educate customers on utilities and city processes •Issues service orders to send to other departments •Handling and resolving customer issues promptly, aiming to provide a positive experience Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions. Supervisory Responsibilities: None

Knowledge, Skills, and Abilities

•Thorough knowledge of standard office practices, procedures, equipment and office assistance techniques •Thorough knowledge of business English, spelling and arithmetic •Thorough knowledge of the organization and functions of the department and of general administrative policies and practices •Ability to keep office records and to prepare accurate reports from file sources •Ability to perform and organize work independently •Ability to type and transcribe dictation at a reasonable rate of speed •Skill in the operation of personal computer equipment and related office software •Ability to establish and maintain effective working relationships with associates and the general public •Possess exceptional listening skills •Ability to communicate effectively •Microsoft office skills Education and Experience: High school diploma or GED; 0 to 2 years of experience; or an equivalent combination of relevant education and experience which provides the necessary knowledge, skills, and abilities and other competencies necessary for the position. Licenses, Certifications, Special Requirements: •Valid Florida Driver's License required Physical and Mental Demands: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, as established in the Americans with Disabilities Act. Essential Physical Skills: •Prolonged periods of sitting at a desk and working on a computer. •Must be able to lift up to 15 pounds at times Mental Demands: •Required to use written and oral communication skills •Read and interpret data, information and documents

Supplemental Information

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The employee regularly works within city facilities Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Performs other related duties as assigned. All City of Bartow employees are considered EOC essential in times of emergency. An e-role will be provided to each employee when an emergency is declared. As a City of Bartow employee, you are a public servant of a local entity and are responsible to adhere to the Florida State Statute governing the Code of Ethics for Public Officers and Employees Florida State Statute Chapter 112. Additionally, all Bartow employees are subject to Chapter 119 of the Florida State Statutes which governs public records.

Benefits

Types of Benefits: Insurance : Health, dental, vision, life and disability insurance Retirement : Pension, 457(b) deferred compensation plan Paid Time Off : Vacation, sick leave, holiday and personal time Other : Educational assistance program and wellness programs