Assistant Manager

Overview The Assistant Store Manager is responsible for proficiency in all areas of a specialty retail farm and ranch store. The Assistant Store Manager serves as the second in charge of operations to the Store Manager, delivering a Legendary Customer Experience, providing leadership and direction to the store team, and performing operational activities throughout the store. The Assistant Store Manager also promotes a safe and productive work environment for all Team Members, customers, and vendors, and trains Team Members on the appropriate application of policies and procedures. Responsibilities Maintain regular and predictable attendance. Work scheduled shifts and have the ability to work varied hours, days, nights, weekends, and overtime as dictated by business needs. Uphold and promote a safe and productive work environment by following and enforcing policies and procedures. Deliver on our promise of Legendary Customer Service through GURA: Greet the Customer. Uncover Customer’s Needs & Wants. Recommend Product Solutions. Ask to Add Value & Appreciate the Customer. Proficient in all Team Leader and Receiver functions. Create and foster a welcoming environment and sense of belonging in the Store, ensuring diversity, equity, and inclusion are experienced everyday across Team Members, Customers, Suppliers and Communities. Assist Store Manager in Store Operations, including driving sales and profit, customer loyalty, planning, prioritization, and delegating daily tasks. Support Store Manager in Team Member counseling, hiring/staffing decisions, scheduling, training (product knowledge, policies, continuous learning). Perform Opening/Closing procedures and transport and deposit cash to the bank. Resolve customer complaints/issues and ensure a positive shopping experience. Champion the Customer Experience and execute the role of the GURA Sales Leader. Lead freight movement, support merchandising initiatives, feed management, and inventory control. Operate cash register/computer and supervise cash handling procedures. Adhere to loss prevention standards and respond to alarm calls as needed. Operate Forklift and Baler; ensure safety and well‑being of birds and maintain poultry holding tanks. Assist customers with loading purchases, complete all required documentation, and obtain necessary licenses or certifications. May be required to perform other duties as assigned. Required Qualifications Previous retail leadership experience is required. Farming, ranching, pet/equine, or welding knowledge is strongly preferred. Must be 18 years of age or older and possess a valid driver’s license. High school diploma or equivalent is required; Bachelor’s degree in Business Administration or related field is preferred. Ability to read, write, and count accurately. Preferred Knowledge, Skills or Abilities Ability to perform and execute principle responsibilities of Team Members. Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict. Working Conditions Favorable indoor environment with moderate noise; indoor floors and outdoor lots generally are hard surfaces. Ability to work outdoors in adverse weather conditions. Work shifts vary but generally are no less than 4 hours and may exceed 8 hours. Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines. Physical Requirements Position is non‑sedentary; requires physical and mental stamina to move throughout the store and outdoor areas quickly and safely. Operate all equipment related to job duties efficiently, safely, and properly; provide highest level of customer service. Lift and transfer merchandise up to 50 pounds, push and pull up to 2000 pounds with proper MHE. Occasionally lift or reach overhead, frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders up to 12 hours. Maintain ability to move throughout the store for an entire shift and safely access all areas. Operate and use all equipment (dolly, handtruck, forklift, baler, computer, cash register); forklift and baler not required if under 18. Read, write, and count accurately for documentation. Utilize strong written and verbal communication skills. Process information/merchandise through the point‑of‑sale system. Handle and be in contact with birds/poultry. Complete required training and certifications (including propane dispensing if applicable). Travel as required to support district needs; drive or operate a vehicle for business needs. Disclaimer This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/her supervisor. Benefits At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. We offer a comprehensive and accessible total reward package, including medical, dental, and vision coverage, company‑paid life and disability insurance, paid parental leave, tuition reimbursement, and family‑planning resources such as adoption and surrogacy assistance. Full‑time and part‑time Team Members receive benefits eligibility and coverage as outlined by company policy. #J-18808-Ljbffr