Floating Member Service Representative (Anderson & Muncie)

Job Description

Job Description

Purpose  

As a crucial member of our front-line team, the Floating Member Service Representative plays a pivotal role in delivering exceptional service to our members. In this position, you will provide coverage and support across our Muncie and Anderson branch locations, helping ensure a consistent, high-quality member experience wherever you're needed. Responsibilities include processing member transactions, building relationships, and recommending products and services tailored to each member's unique financial needs. We're looking for someone who enjoys variety, thrives in different environments, and is passionate about helping members find the solutions that best fit their goals through our full range of credit union products and services.

 

Note: This position will be a traveling role and your scheduled locations will vary among our Muncie and Anderson branches depending on staffing needs.  

 

Key Responsibilities:  

• Welcomes and establishes relationships by getting to know the members of Thrive Credit Union to provide wow customer service.

• Responsible for processing transactions in a proficient and accurate manner. 

• Recommend products and services that will be beneficial and meet the member’s needs. 

• Be responsive to member needs and work to address problems and concerns in a professional and courteous manner in person, by phone, and/or via electronic services including e-mail and text. 

• Exhibits wow customer service behaviors, and adherence to operational procedures and processes. 

• Gain knowledge and understanding of compliance and regulatory requirements. 

• Work as a team to complete daily tasks, demonstrating respect and professionalism with all employees and members of Thrive Credit Union. 

• Supports other credit union staff as needed with administrative duties related to front line member service. 

 

Qualifications  

Basic Requirements: 

• A passion for helping people 

• High school diploma or equivalent 

• Comfortable handling cash and working with computers 

• Achieve proficiency in relevant Credit Union systems within 90 days 

• Excellent verbal and written communication skills 

• Strong understanding of customer service principles 

• Trustworthiness, integrity, and attention to detail 

• A valid driver's license and reliable transportation is required for this position as travel between branches will be required 

• Availability to work at any of our locations in Muncie and Anderson. 

• Availability to work Saturdays (8:45am-12:00pm). 

Preferred Qualifications: 

• Previous experience in credit union/banking 

• Sales experience 

• Proficiency in PC and internet usage 

• Strong organizational skills and ability to multitask 

Work Environment & Physical Demands  
This position operates in a professional office environment and requires prolonged periods of sitting, computer use, and communication via telephone and electronic channels. Reasonable accommodation may be made. 

 

This job description should not be construed to imply that these requirements are the exclusive standards of the position. Employees will be required to follow other instructions and perform other related duties as required by their supervisors. Thrive Credit Union is an equal opportunity employer and does not discriminate based on protected status. This job is not a contract and does not alter at-will employment.