Support Host

Job Description

Job Description

Description:

POSITION TITLE: Support Host

PROGRAM/LOCATION: Wellness Center / Santa Maria

POSITION SUMMARY:

The Support Host for the Santa Maria Wellness Center is responsible for assisting with the organization and direction of the Wellness Center designed to assist adults in their journey to mental health wellness & recovery, as well as connecting members and participants to their community. This position promotes trauma informed mental health wellness & recovery for the members and is responsible for having knowledge and skills in all aspects of the Wellness Center. The Center Support Host will uphold and promote the Center philosophy as well as the philosophy of TMHA in all duties performed. This position promotes social interaction and support, encouraging members in the recovery process.

HOURS/ SALARY EMPLOYEE PERKS:

Part-Time, non-exempt position. 25 hours per week. Anticipated hiring range is $20.00. Includes a generous individual benefits package that includes critical illness benefits, accident benefits, 403b retirement (with up to a 5% employer match) paid sick time and a variety of helpful employee perks as well. (*Full Salary Schedule $20.00-$22.00 per hour).

EMPLOYEE PERKS:

A few of our helpful employee benefits include membership discounts to various local fitness centers. We offer years of service gift cards to businesses of your choice. We offer gift cards for walking, biking, or carpooling to work as well as 20% discount for shopping at our Growing Grounds Downtown Store/Nursey/ Farm. We host two employee appreciation events for employees and their families yearly. We practice Trauma Informed Care Principles, Guidelines for Collaborative Conversations, and encourage the use of pronouns. We mindfully promote equality, respect and diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all the fascinating characteristics that make us different! TMHA is also a pet friendly workplace (upon approval)!

ORGANIZATION DESCRIPTION:

Transitions – Mental Health Association is a leading non-profit agency committed to providing comprehensive mental health services and support to individuals and families by inspiring hope, growth, recovery and wellness in our communities. TMHA has decades of experience with teams of compassionate staff. TMHA is a driving force in improving mental health and wellness in our communities and a supportive and inclusive work environment that values diversity and individual contributions.

MISSION STATEMENT:

Transitions Mental Health Association is a nonprofit organization dedicated to eliminating stigma and promoting recovery and wellness for people with mental illness through work, housing, community and family support services.

RESPONSIBILITIES AND DUTIES:

1. Functions as a support to members and participants in providing mental health services offering social support, connection to community resources, skills training, recreation activities, and assistance with developing or enhancing independent living skills.

2. Provides safe transportation to members by driving them to activities as necessary. Performs basic safety checks on program facility, and vehicle maintenance, shops for program needs, and organized leisure activities. May be required to perform some janitorial services.

3. Functions as a role model of Wellness and Recovery to members with regard to treatment, communication, and work behavior. Leads by example and empowers members to grow and expand their abilities and knowledge.

4. Assist with the planning & preparing food for monthly luncheons including the purchasing of food items, proper storage and handling of food.

5. Meets with and communicates program issues to the Program Supervisor and works as part of a collaborative team with peers, members, and the staff of other TMHA programs, BeWell and other agencies.

6. Is responsible for the establishment and maintaining of a positive working environment.

7. Promote, encourage and maintain trauma-informed practices in all services and activities. Practice and promote, both individually and in team meetings, TMHA’s Collaborative Communication Guidelines in order to facilitate clear, empathetic and person-centered communication.

8. Communicates both positive and negative feedback clearly and in a timely manner with staff. Remains approachable and open for staff to communicate problems or ask questions. Accepts constructive feedback from supervisor and others.

9. Represents management positively and takes ownership of policies when enforcing them. When questions or issues with management arise, they are directed to management for resolution. Accepts constructive feedback from supervisor and others.

10. Facilitates group discussions and activities; co-facilitates groups as needed. Research and coordinate material for subject matter.

11. Conduct orientations, complete required Medi-Cal documentation in accordance with documentation standards multiple times each week, develop and update individualized SmartCare client care plans, and provide ongoing follow-up with participants to monitor progress and support goal achievement.

12. Medi-Cal billing provides a critical portion of funding for this program. You are expected to reach documentation and billing goals as set by Team Leader and Director.

13. All direct service staff are expected to spend at least 50% of their work time in direct service and support of clients, unless otherwise assigned by your supervisor.

14. Is responsible for and participates in upholding agency policies and ensuring accurate program paperwork, record keeping, evaluation procedures and documentation is completed and deadlines are met.

15. Assumes other duties and responsibilities as assigned by the Program Supervisor and Program Manager.

JOB ENVIRONMENT:

1. Moderate, physical activity; may include moving or lifting up to 50 lbs.

2. Involves moderate risks that require safety precautions and the risk of exposure to potentially intense situations.

Minimum Requirements:

1.High School diploma or equivalent.

2.Individuals must have lived experience as a consumer or family member of mental health services.

3.Spanish bilingual/bicultural preferred.

4.State certified peer specialist preferred.

5.Proficient computer skills and the ability to learn new software applications quickly.

6.Strong interpersonal skills, collaborative work style and strong oral, written, and communication skills.

7.Well defined organizational and time management skills.

8.Ability to work independently and flexibly

9.Ability to handle intense situations, display good judgment and decision-making skills, and remain calm and clearheaded under pressure.

10.Able to work effectively with a variety of people and personality types regardless of age, ethnicity, race, religion, sexual orientation, gender identity/expression or socio-economic level

11.Ability to possess and maintain good physical and mental health.

12.Ability to work well within a team and maintain a professional, respectful attitude in the workplace.

13.Ability to be willing to work with supervisor oversight and direction.

14.Attendance is an essential function of this job that requires face-to-face interaction with clients and/or other employees.

15.Ability to mindfully promote equality and respect diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all of the other fascinating characteristics that make us different.

16.Demonstrate the ability to successfully deliver culturally responsive services

17.Knowledge of the various dimensions of diversity, including mental health, gender, race and ethnicity.

18.Must use reasonable precaution in the performance of one’s duties and adhere to all applicable safety rules and practices while acting in such a manner as to assure at all times, maximum safety to one’s self, fellow employees, clients, and other persons contacted through TMHA business

19.Conditions of employment include:

a.Must be at least 18 years of age; possess a valid CA Driver’s License, at least 2 years driving experience, reliable transportation, May be required to utilize personal vehicle and auto insurance. Position requires regular in-person work in both San Luis Obispo and Santa Barbara Counties, including at least 2 days per week at our Santa Barbara County program locations.

b.Must comply with a TB assessment (possibly a TB test if needed to confirm a negative tuberculosis result) and receipt of a criminal record clearance through fingerprinting.

c.Must be able to successfully complete First Aid and CPR training.

Physical Demands:

1.Seeing

2.Hearing

3.Speaking

4.Stooping/Bending

5.Moving around office

6.Moving between offices/clients

7.Driving

8.Climbing

9.Lifting/carrying heavy items

10.Computer use

11.Pushing/pulling/dragging items

12.Standing for long periods

13.Working outside

14.Using hands/fingers