Automation Success Technician

With more than $1B in revenue, Tennant Company is a globally recognized leader in the cleaning equipment industry. For the past 150 years, we have been passionate about developing and manufacturing innovative and sustainable solutions for our customers. At Tennant Company, we are committed to stewardship and creating a cleaner, safer and healthier world. With manufacturing, operations and sales, service, and support functions across the globe, your journey at Tennant can take you places you never expected. We are scaling our Robotics Deployment organization and hiring for multiple Robotics Automation Success Technicians to support key growth markets across the US and Canada. This Automation Success Technician position will be based out of Baltimore, MD. his is a high-visibility, field-based role for technically skilled professionals who thrive at the intersection of robotics, customer success, and real‑world deployment. As a Robotics Automation Success Technician, you will serve as a dedicated field Subject Matter Expert (SME) and a critical extension of our deployment team. From pre‑sale demonstrations through post‑deployment hyper‑care and customer training, you will own the technical execution across the full robot lifecycle. Your work directly enables customer confidence, accelerates adoption, and drives autonomous usage through disciplined, standardized demo, pilot, and deployment processes. This is an opportunity to be on the front lines of robotics automation—working hands‑on with customers, influencing outcomes in the field, and helping define best practices as we expand into new markets at scale. Key Responsibilities Demonstration and Technical Sales Support: Act as the dedicated Field Asset/Robotics Expert to support all pre-sale activities, including demos, pilots, and events demonstrations. Execute Demo Qualification and Site Assessment activities to accelerate the sales cycle and improve the demo success rate. Deployment and Installation: Oversee and execute the installation and configuration of robotics products at customer sites. This includes programming and executing the initial first route mapping, ensuring rigorous and efficient deployment based on current capabilities. Customer Training and Onboarding: Provide comprehensive operational training and support to end-users on the operation and maintenance of robotic systems. Ensure customers are effectively and efficiently onboarded and fully utilize robotics solutions. TNC Sales & Service Teams Training and Onboarding: Provide comprehensive operational training and support to internal teams on the operation and maintenance of robotic systems. Ensure teams are effectively and efficiently onboarded and knowledgeable about robotics solutions. Usage Optimization and Customer Engagement: When triggered by Biz Dev or sales teams, reach out to specific users and customers to help create and sustain usage of the units. In collaboration with the Customer Success Team, monitor utilization trends and execute strategies to maximize robotics fleet autonomous usage trends. First-Line Technical Support (Hyper-Care): Act as the first line of defense for issue resolution with the robot immediately following deployment (hyper-care period). Troubleshoot and resolve deployment-related issues, ensuring minimal disruption to customer operations. Cleaning and Product Expertise: Dominate the robot portfolio and the technology. Possess sufficient knowledge about cleaning and chemicals, pads, brushes, etc., to suggest and guide customers for optimal use of the robot. Maintain a good understanding of regular TNC cleaning units to compare and complement the robotic offering. Collaboration: Collaborate with local Commercial and Industrial Account Managers, Strategic Account Managers, Biz Dev, and the Customer Success team to ensure seamless customer engagement and deployment handoffs. Partnership in Strategic Sales: Engage in fundamental sales activities to expand our knowledge of potential customers, including assessing current status, conducting discovery, and understanding the customer landscape and existing incumbents. Qualifications & Competencies Education: Bachelor’s degree in Business, Business Administration, or a related technical field is required. Experience: Technical and field experience in robotics, automation, or industrial equipment, with practical skills in product demonstration, installation, and user training. Technical Acumen: Strong technical knowledge and practical skills for complex demo/deploy activities. Results Orientation: Proven ability to consistently achieve commitments, driving tasks (like deployment and usage goals) to successful completion. Customer Focus: Ability to build strong customer relationships and deliver customer-centric solutions throughout the technical phases of the customer journey. Competitive base salary commensurate with experience: $62,700 - $93,700 Posted salary ranges are made in good faith. Tennant Sales and Service Co. reserves the right to adjust ranges depending on the experience/qualifications of the selected candidate as well as internal and external equity. Total Compensation = Base Salary + Benefits Benefits = A comprehensive benefits package including health insurance, 401(k), disability, life insurance, paid time off, and voluntary benefits! Begin your journey with us. Let's reinvent how the world cleans. Equal Opportunity Employer Tennant Company is an equal opportunity employer. Employment decisions are made on the basis of individual skill, ability, reliability, productivity, and other factors important to performance. We do not discriminate on the basis of race, color, creed, religion, sex, national origin, physical or mental disability, age, veteran status, pregnancy, sexual orientation, genetic information, gender identity, or any other basis protected by state or federal law or local ordinance.