Client Care Specialist

Job Description

Job Description

FYZICAL Therapy & Balance Centers is seeking a full-time Client Care Specialist to join our team in Norwalk, Connecticut. The Client Care Specialist is the first and last person our amazing clients see when they enter and leave our cutting-edge facility, your role as Client Care Specialist is central to our daily operations. You will join a champion team that works together to help grateful patients get back to the lives they love.

We are committed to changing the PT industry by creating non-traditional, individualized treatment plans and want you along on that important journey. As part of the FYZICAL family, you can take advantage of career advancement opportunities and grow your career under a practice leader who is fully invested in you.

Benefits:

• Health insurance
• Paid time off
• Salary or hourly compensation commensurate with experience
• Other benefit and bonus compensation opportunities

Responsibilities Job Responsibilities:

• Handle client scheduling, communication, follow up calls, and answer any questions from potential or current clients
• Gather and maintain client data; keep track of all client referrals
• Collect all payments; insurance verification and authorizations
• Communicate with physical therapists about scheduling, patient arrivals, and patient needs
• Keep a log of all reports sent to and from doctors
• Managing day-to-day operations of the clinic including but not limited to opening and closing the clinic, monitoring inventory and supplies, and maintaining a professional appearance throughout the clinic
• Ensure patient satisfaction

Required Skills Qualifications:

• High school diploma or equivalent
• Valid driver's license and reliable transportation
• Great communicator and multitasker, detail-oriented
• Positive attitude, good work ethic, integrity and empathetic toward people that are in pain