Director, eCommerce Technology & Delivery

About the Role At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. The Director, E-Commerce Technology & Delivery will lead the technology strategy, delivery, governance, operational maturation, and product performance enablement of our e-commerce platforms and capabilities. Initially focused on the U.S. market, this leader will help drive the broader global rollout, consolidation, and migration to a modern target architecture and operating model. The role serves as the technology product owner for e-commerce, partnering closely with Marketing and Commercial business product owners to align strategy, priorities, backlog governance, execution, analytics, and customer outcomes across regions and functions. Responsibilities E-Commerce Technology Leadership Serve as the technology leader and product owner for enterprise e-commerce platforms and capabilities. Define and execute the e-commerce technology roadmap aligned to business growth and customer experience objectives. Lead platform modernization, consolidation, migration, and integration efforts toward the target-state architecture. Partner with Enterprise Architecture and Cybersecurity to ensure scalable, secure, and supportable solutions. Provide technical leadership across storefront, platform, integration, data, and customer experience capabilities to ensure the e-commerce ecosystem is resilient, extensible, and aligned to business priorities. Business Partnership & Product Alignment Partner closely with Marketing and Commercial business product owners to align priorities, delivery sequencing, and customer outcomes. Establish clear governance and operating models across business, technology, and regional stakeholders. Drive alignment of product backlog priorities, release planning, and investment decisions across markets and functions. Ensure strong communication and transparency across leadership and delivery teams. Help shape product strategy by translating business goals, customer needs, and market signals into clear priorities, roadmaps, and execution plans. Delivery Execution & Governance Lead delivery of e-commerce initiatives with a focus on speed, quality, scalability, and business value realization. Balance rapid deployment and iterative delivery with strategic direction and architectural alignment. Establish delivery governance, KPIs, and operational processes to improve predictability, accountability, and execution quality. Drive transition from transformation-program execution to sustainable product and service ownership models. Lead cross-functional execution across internal teams and external partners from planning through release, adoption, and operational handoff. Product Performance, Analytics & Measurement Own the measurement framework for digital commerce performance in partnership with business, data, and analytics teams. Define, monitor, and continuously improve core e-commerce KPIs, including traffic quality, conversion, funnel progression, checkout performance, revenue, customer engagement, site health, and operational performance. Partner with Data, Marketing, and Commercial leaders to define instrumentation, event tracking, dashboarding, and reporting requirements. Use behavioral analytics, funnel diagnostics, business metrics, and post-launch performance data to prioritize roadmap decisions and quantify value realization. Customer Experience, Experimentation & Optimization Partner with business and digital stakeholders to improve end-to-end customer journeys across discovery, education, transaction, and post-purchase experiences. Build and support a structured experimentation and optimization approach across storefront, navigation, search, merchandising, checkout, and content experiences. Translate customer insights, stakeholder input, and quantitative data into hypotheses, prioritized enhancements, and measurable improvements. AI-Enabled Commerce & Modern Ways of Working Identify and enable practical AI use cases across digital commerce, including personalization, content operations, search, service, analytics, workflow automation, and internal productivity. Apply AI tools and modern product development methods to accelerate discovery, requirements development, prototyping, analysis, quality improvement, and team effectiveness. Capability Building & Vendor Leadership Build and scale organizational capability through a combination of internal teams and external delivery partners. Identify, onboard, and mobilize strategic vendors and implementation partners at pace. Establish effective support, enhancement, and operational ownership models for e-commerce platforms. Develop strong collaboration across GTM IT, Infrastructure, ERP, Data, and Security teams. Required Qualifications • Bachelor’s degree and a minimum of 10 years of relevant experience and 7+ years of managerial experience, or advanced degree with a minimum of 8 years relevant experience and 7+ years of managerial experience. • Strong digital commerce and product delivery expertise, operational leadership, organizational capability building, data and analytics fluency, customer‑centered product thinking, and technical depth. Preferred Experience • Bachelor’s degree in information technology, business, engineering, or related field. • 10+ years of progressive IT and digital commerce leadership experience. • Proven experience leading enterprise e-commerce platforms, digital product delivery, and modernization initiatives. • Strong background in agile product delivery, backlog governance, and cross‑functional stakeholder alignment. • Experience transitioning programs into sustainable operational and product ownership models. • Strong vendor management and partner mobilization experience. • Excellent communication, organizational, and executive stakeholder management skills. • Proven product management mindset and analytical fluency. • Technical credibility across e-commerce platforms, integrations, APIs, digital ecosystems, and data flows. • Experience defining KPI frameworks, dashboards, funnel analysis, experimentation, or digital performance reporting in an e-commerce environment. • Practical familiarity with AI‑assisted tools or AI‑enabled digital commerce capabilities. • Experience in regulated industries such as med‑tech, healthcare, or life sciences. Benefits & Compensation MiniMed offers a competitive salary and flexible benefits package. The salary range for U.S. locations (excl. PR) is $167,000 – $285,000. For locations in California, Seattle WA, Washington DC, Boston MA, and New York City, the range is $186,000 – $316,000. The position is eligible for short‑term incentive (STI) and a long‑term incentive plan. Benefits include health, dental, vision, HSA, FSA, life insurance, disability coverage, paid time off, 401(k) with company match, stock purchase plan, and Employee Assistance Program. EEO Statement MiniMed is an equal‑employment‑opportunity employer. The company provides equal employment opportunities to all persons regardless of age, color, nationality, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, genetic information, marital status, familial status, and other protected characteristics. MiniMed will provide reasonable accommodations for qualified individuals with disabilities. Physical Job Requirements The role requires regular computer interaction and independent mobility. Significant travel and use of office equipment may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Application Window Application window closes on 23 Jun 2026. #J-18808-Ljbffr