Intake Specialist

Intake SpecialistIntake Specialist is responsible for assisting individuals and families in connecting to resources. This work includes intake, assessments, referring, service coordination and follow-up. The Intake Specialist will enter data into various computer software systems, maintain customer files to include documents required for program eligibility, schedule appointments, conduct interviews with customers and work with agency team to provide comprehensive approach to meeting customer needs.Essential duties and responsibilities include obtaining relevant household information from customers; gathering information and records into software systems, assessing and prioritizing customer needs; identifying customer resources; building rapport with customers. The Intake Specialist identifies a network of services and resources tailored to the needs and interests of the customer; acts as a liaison between customers and referral program/agency; arranges services with other providers; assists customer(s) with completing applications for services, provides follow-up to complete application process. Performs data entry, maintains current knowledge of software changes and updates. Maintains general knowledge of program rules and regulations follows assigned guidelines. Maintains records as required, assists with phone calls and visitors, answers inquiries and directs customers to appropriate personnel, schedules appointments and returns phone messages promptly. Provides assistance to team members as needed.Non-essential duties and responsibilities include performing additional duties as assigned.Qualifications needed for position include experience and skill requirements. Experience: At least two years of experience working in a social service-based program, preferred. Skills: Excellent verbal communication skills, excellent written communication skills, excellent listening skills, excellent customer service skills, add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals, calculate rates, ratios, percentages, and proportions with a basic understanding of statistics, algebra, and geometry, proficient in using Microsoft Office applications and other computer software as applicable to the position. Read, analyze, comprehend, and apply written procedures. Communicate and present information. Research and disseminate information. Identify problems and recommend solutions. Influence the actions of others, where empathy and perceptiveness are required to determine the best course of action. Promote feelings of trust and security by establishing strong, caring relationships. Display tact, discretion, and sound judgment. Work with a diverse population. Education and knowledge requirements: High school diploma or equivalent, associate's degree preferred. Other requirements: Must pass required background checks. Must have a valid driver's license, reliable transportation, and provide proof of insurance.General expectations include maintaining and promoting the highest level of understanding of the Agency's Mission, Vision, and Goals. Maintaining confidentiality; protecting the Agency by keeping information concerning employees, those we serve, and the Agency itself confidential. Following all safety policies and procedures with a "safety first" approach to all job duties. Exhibiting a positive, professional, and collaborative attitude with others inside and outside the Agency. Exhibiting teamwork through effective internal communication and working relationships. Being punctual for scheduled work and use time appropriately. Performing required amount of work in a timely fashion with minimal errors. Participating in trainings, conferences, and meetings as necessary. Possessing and exhibiting the highest standards of professionalism and personal integrity. Representing the Agency in the community as appropriate to the role.Physical requirements include frequently using hands to finger, handle or feel; sitting and talking or hearing; occasionally standing, walking, reaching with hands and arms, climbing or balancing, and stooping, kneeling, crouching or crawling. The employee must occasionally lift and move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.Work environment characteristics include work performed in an office setting and in residential homes. May encounter risks associated with unsanitary and/or unsafe living conditions, for example, poor indoor air quality or unruly pets. Frequent local and long-distance travel may be required, sometimes in inclement weather. There may be limited exposure to blood borne pathogens and other bodily fluids.