Desktop Support Technician

Insight Hospital Desktop Support Technician

At Insight Hospital and Medical Center Chicago, we believe there is a better way to provide quality healthcare while achieving health equity. Our Chicago location looks forward to working closely with our neighbors and residents, to build a full-service community hospital in the Bronzeville area of Chicago; creating a comprehensive plan to increase services and meet community needs. With a growing team that is dedicated to delivering world-class service to everyone we meet, it is our mission to deliver the most compassionate, loving, expert, and impactful care in the world to our patients. Be a part of the Insight Chicago team that provides patient care second to none!

Insight Hospital is a leading healthcare institution in Chicago, committed to providing exceptional patient care and advancing medical innovation. We strive to create a supportive and inclusive environment where employees can thrive professionally and personally.

Position Overview

Insight Hospital is seeking a dedicated Desktop Support Technician to join our IT team. The Desktop Support Technician will play a critical role in providing technical support and assistance to our staff, ensuring the smooth operation of desktop systems and peripherals. The ideal candidate will have strong technical skills, excellent problem-solving abilities, and a passion for delivering exceptional customer service. These duties are to be performed in a highly confidential manner, following the mission, values, and behaviors of Insight Hospital and Medical Center. Employees are further expected to provide a high quality of care, service, and kindness toward all patients, staff, physicians, volunteers, and guests.

FTE: Full time Monday-Friday 9:00 a.m.-5:00 p.m.

Responsibilities

• Provide first-level technical support to end-users regarding desktop hardware, software, and peripherals.
• Diagnose and troubleshoot desktop-related issues, including hardware and software problems, network connectivity issues, and printing errors.
• Install, configure, and maintain desktop operating systems, applications, and software updates.
• Set up and deploy desktop computers, laptops, mobile devices, and other IT equipment for new employees.
• Setup conference room with AV equipment as needed
• Provide support for RingCentral phone system escalate issues as needed
• Setup new users in RingCentral portal, assign numbers, extensions, setup voicemail
• Perform routine maintenance tasks, such as system updates, antivirus scans, and backups, to ensure the security and stability of desktop systems.
• Document and track support requests, resolutions, and user interactions in the IT ticketing system.
• Collaborate with other IT teams to escalate and resolve complex technical issues in a timely manner.
• Provide user training and assistance on basic IT tasks, such as password resets, email setup, and software usage.
• Assist with IT projects and initiatives, such as hardware refreshes, software upgrades, and system migrations.
• Setup and delete user accounts in AD.
• Assign permissions via group assignments.
• Setup printers on users' computers and map network drives as needed.
• Must be on call during weekends and off hours as required.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
• 2+ years of experience in desktop support or a similar IT support role.
• Strong technical knowledge of desktop hardware, operating systems (Windows, MacOS), and productivity software (Microsoft Office, Office 365).
• Experience troubleshooting desktop-related issues, including hardware and software problems, network connectivity issues, and printing errors.
• Familiarity with ITIL best practices for incident management, problem management, and change management.
• Excellent communication skills and ability to interact professionally with end-users of all technical levels.
• Strong problem-solving abilities and a proactive approach to identifying and resolving IT issues.
• Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are a plus.

Benefits

• Competitive salary.
• Comprehensive healthcare benefits.
• Retirement savings plan.
• Paid time off and holidays.
• Professional development opportunities.
• Employee wellness programs.

Insight Employees are required to be vaccinated for COVID-19 as a condition of employment, subject to accommodation for medical or sincerely held religious beliefs. Insight is an equal opportunity employer and values workplace diversity!