Operations Supervisor

Responsibilities Supervise shift-based NOC operators supporting multiple linear networks, single live events (SLEs), and FAST channels Monitor, maintain, and manage satellite, fiber, terrestrial, and cloud-based distribution paths Lead real-time execution of high-profile live events and serve as the decision authority during live incidents, including schedule adjustments, playlist manipulations, and contingency execution Ensure the reliability of on-air schedules in a fast-paced environment, and work to maintain 99.999% on-air availability and reliability for all channels Manage and provide oversight into daily maintenance events across the full distribution ecosystem to ensure limited consumer impact Ensure proper scheduling and supervise a shift of technical operators, providing clear communication and decisive actions during live, taped, and/or contingency programming Facilitate day-of-air issue resolution between all NBCU departments (including Sales Ops, Engineering, Programming, On-Air Scheduling and Promotions) Act as the point of contact to brand leaders to coordinate daily schedules and broadcast execution Lead operational triage, root-cause analysis, and post-incident reporting for issues affecting the on-air operation Develop and distribute detailed scheduling plans and transmission information for live events while being able to execute transmission tasks like fiber bookings and fax-throws as required Maintain and contribute to SOPs, guidelines, and training documentation Lead the execution of live events on Peacock and all Sports, News, and Entertainment networks such as Olympics, MLB, NBA, NFL, NHL, Golf, Watch What Happens Live, and Premier League soccer Manage the execution and decision-making for all live events, including in-event issue resolution and off-air adjustments, including, but not limited to schedule slides, join in progress and leave in progress Serve as the point of contact for same-day Record/Turnarounds process to ensure reliable records and playbacks Support NBC Broadcast Network and Telemundo’s 24x7 disaster recovery operation Strong knowledge and understanding of distribution ecosystem, including but not limited to production/contribution workflows, broadcast signal chains, various distribution paths, and partner platform handoffs Familiarity with testing, monitoring, and analytical tools such as TAG, Splunk, and Dataminer Basic Qualifications 3+ years experience in an on-air broadcast, digital, or network broadcast operation 3+ years experience exhibiting overall understanding and knowledge of the television production process, broadcast operations, and news/sports/entertainment technical production requirements 3+ years work experience showing strong computer, communication, and facilitation skills 3+ years work experience in a fast-paced environment requiring troubleshooting and process skills, and exhibiting an ability to effectively lead, prioritize, and adapt to changing scenarios Desired Characteristics BA/BS in related field 3+ years experience in leading the execution of live television events 3+ years in a leadership role in a fast-paced environment requiring troubleshooting and processing skills, plus an ability to effectively lead, prioritize and adapt to changing scenarios 3+ years experience demonstrating the ability to effectively lead, prioritize, energize, and coach others Extensive and significant experience, understanding and knowledge of digital broadcast and production technical systems, standards and processes, and television production, broadcast operations, and/or news/sports/entertainment technical production requirements Technical experience with automated, real-time systems, digital video and audio, troubleshooting and test techniques Excellent communication and interpersonal skills Acute attention to detail Unwavering composure in high-pressure situations Technological curiosity and an improvement-oriented approach A track record of meeting or exceeding performance expectations Basic understanding of workplace staffing rules and experience in off-hours scheduling of personnel Fluency in Spanish Additional Requirements Interested candidates must submit a resume/CV through to be considered (REF38940) Must be willing to work in Stamford, CT. This position is fully onsite with no ability to work hybrid or from home Must have unrestricted employment authorization to work in the United States Must be at least 18 years old Must be willing and available to work any shift including overnight shifts, weekends, and holidays to meet the needs of a 24x7/365 operation, with possibility of schedule changes based on business needs and priorities Must be willing and able to view all content including that considered to be mature in nature, repetitive, and potentially controversial This position is eligible for company-sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Salary range: $70,000- $95,000 This position is required to be performed full-time from an NBCUniversal-designated worksite. As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to View email address on click.appcast.io #J-18808-Ljbffr