Position Details: Director Service Delivery Management

Director - Service Delivery ManagementRole: Director - Service Delivery ManagementLocation: Jersey City, NJ (needs to be onsite at client 3 days a week with flexibility for additional days as needed)Qualifications:Senior level stakeholder management skills with significant background in Financial Services, previous experience supporting applications in Capital Markets, Banking and/or Insurance15+ years' experience supporting applications running in Unix environments and Windows environments, experience working directly with CIO's and senior business stakeholders7 years of leadership experience leading large production support globally distributed teamsAgile Software development, and experience in development projectsExcellent Communication and Interpersonal skills (Written and Verbal)Flexible approach to working hours and responsibilitiesSelf-driven and with an ability to work independently with minimal supervisionFamiliar with risk-based decision-making and escalationsPrevious Technology experience across technologies (Java,.Net, Oracle, Multiple Databases, Middleware)Proficient in MS Office (Excel, Access, and Project) skillsResponsibilities:Senior Service Delivery Director responsible for a globally distributed application support teamInstrumental in driving performance and improving production stabilityRequirement to be primary face off to CIO's and senior business stakeholdersContinually improve IT services and ensure team takes a structured and proactive approach to resolving technology problemsDrive Best Practices among the global application teams as well as CTB (release / change management)Ensure compliance with all relevant internal instructions (SOX, circulars) and external regulatory requirements, including the management of operational riskParticipate in the development of and effectively maintain the Incident management processInvolvement in managing an agile development process (from a production perspective and run the bank)Salary Range: $180,100 - $248,900 a year