BILINGUAL INSURANCE OFFICE MANAGER

Job Description

Job Description

About the Role:

David Rosario is looking for a dynamic and organized Bilingual Insurance Office Manager to join our team in Baltimore, MD. This is an exciting opportunity to lead daily office operations while serving a diverse client base in both English and Spanish. If you thrive in a fast-paced insurance environment and love connecting with people, we want to hear from you!

Responsibilities:

• Oversee day-to-day office operations, ensuring efficiency and exceptional customer service
• Communicate with English and Spanish-speaking clients to assist with insurance policies, claims, and inquiries
• Manage and mentor office staff, delegating tasks and monitoring performance
• Process insurance applications, renewals, endorsements, and policy changes
• Maintain accurate client records and documentation in agency management systems
• Develop and implement office procedures to improve workflow and productivity
• Support sales efforts by generating quotes and following up on leads

Requirements:

• Bilingual fluency in English and Spanish (written and verbal) required
• Prior experience in insurance office management or a similar leadership role
• Active Property & Casualty or Life & Health insurance license preferred
• Strong knowledge of insurance products, underwriting guidelines, and industry regulations
• Proficiency with agency management software and Microsoft Office Suite
• Excellent communication, organizational, and multitasking skills
• Customer-focused mindset with a professional and welcoming demeanor

About Us:

David Rosario is a trusted insurance agency serving the Baltimore, MD community with personalized coverage solutions for individuals, families, and businesses. Our clients choose us for our commitment to honest guidance and our ability to bridge language barriers to deliver outstanding service. Our team enjoys a supportive, close-knit work environment where every member plays a meaningful role in our clients' lives.