Senior Manager, Digital Legal Delivery, US

The Opportunity

The Opportunity Location(s): New York OR Washington D.C Travel between US offices as business needs require Salary Range - $205,000-$213,000 - DC $215,000-$254,000 - NY

Key Responsibilities

The Senior Manager will fulfil a senior strategic role delivering eDiscovery services and client-facing leadership for the firm's Digital Legal Delivery business, reporting to the Head of Digital - US. They will support the Head of Digital US to deliver the practice's objectives, including the day-to-day management of the eDiscovery team and Disputes review team of attorneys across Washington DC and New York Our Senior Managers are subject matter experts in complex eDiscovery workflows, a senior escalation path for eDiscovery team members and are responsible for ensuring all eDiscovery team members are trained to a high standard, following processes and procedures to mitigate risk. They will also work closely with the senior eDiscovery team members in the UK and Australia to ensure global alignment to best achieve the strategic aims of the global business and to support matters around the globe. Subject to skills and experience, the Senior Manager may also, in time, supervise the delivery of Disputes legal review work across New York and Washington DC, and will be responsible for delivering excellent quality work product and client service. This is a fee earning role and will have a minimum chargeable hour's target of 3.5 hours per day

Strategic Leadership

• Provide leadership and clear direction to team members, ensuring a collaborative approach to achieve the firm's objectives and promote a positive perception of HSF Kramer and Digital Legal Delivery to clients
• Lead and develop a culture within the Digital team in the US to support the attraction, development, performance, and retention of the highest calibre employees.
• Develop a highly regarded team that strives to consistently deliver exceptional work results by:
  • Guiding, directing, and evaluating the work of direct reports, empowering the team to fulfil their obligations across the firm.
  • Effective performance management of direct reports and other team members as appropriate.
  • Managing the escalation of issues from Manager(s) on work being carried out in the region.
  • Ensuring all members of the team are engaged, motivated and performing effectively with appropriate support.
  • Ensuring the teams within the portfolio enhance the firm’s brand in their interactions with legal teams and clients.
  • Proactively seeking feedback from all members of the team on the training needs of those in the team and facilitating required training.
• Achieve high levels of employee engagement across teams within the portfolio and evidenced by 360 feedback.
• Manage change as it impacts the teams in a way that minimises operational and client delivery disruption.

Risk Management

• Work in partnership with the senior managers across UK and Australia to design, deploy and keep under review all processes and procedures that the eDiscovery team should follow (regionally and globally).
• Ensure eDiscovery team members are trained (and training is repeated and refreshed) to follow internal processes and procedures.
• Understanding the risks around not following those processes (particularly around quality control) and managing performance issues.
• Ensure the business is aware of potential risks and that appropriate risk assessment is part of the process for taking on new work, using new technology, or using technology in new ways.

Legal Technology

• Maximise the volume of data processed and hosted in our cloud platform.
• Build own brand as a respected subject matter expert in the legal technology community through seeking opportunities to raise own profile and others in the team (both internally and externally)

Reporting

• Proactive, timely and accurate reporting to the Head of Digital US on performance in the region in respect of utilisation, Matter WIP, accurate (but strategic) cost estimates and matter budgeting, resourcing/recruitment including recommendations, People/HR/Team management issues, Work and Pipeline, Business Development Opportunities, Matter management (including any quality issues)

Qualifications, skills and experience

• Have a track record of successfully leading a team.
• An ability to help deliver a high-performance culture among a group of diverse, talented, technically excellent individuals will be crucial.
• Be a process-minded individual, demonstrating excellence in client service delivery for both internal legal teams and external clients, including managing the processes and delivery of work.
• Extensive experience of planning and managing complex eDiscovery matters and deep experience in the application and administration of Relativity One.
• Extensive experience in eDiscovery review "best practice", including the application and analysis of eDiscovery Analytics and Gen AI (aiR suite, CAL, Review Centre, Early Case Assessment, Clustering, Concept searching).
• Experience of developing and leading training sessions on eDiscovery processes and best practice.
• undefined People management skills in a law firm or commercial legal environment managing team members in and out of region.
• Experience of resourcing, project managing and motivating large teams to tight deadlines.
• High level of attention to detail with the ability to step back and see problems, opportunities, and trends.
• Strong creative and analytical ability, coupled with sound judgement to balance multiple factors and solve complex problems.
• Strong IT literacy, including an aptitude for learning (and becoming proficient in) the use of new and innovative software and IT applications.

Competencies

• Personal leadership: Energises those around them, simplifies complexity and makes quality decisions Inspires confidence Demonstrates expertise Exercises sound judgement undefined
• Collaborates with others: Develops innovative solutions by valuing diversity of thought, expertise and experience Builds authentic relationships Harnesses the strengths of others Contributes to the success of others undefined
• Builds high performing teams: Builds highly engaged teams that are diverse and inclusive, and can excel in a range of situations Motivates others Maintains the energy of the group Builds capability undefined
• Focuses on clients: Always acts with the firm's clients in mind Understands clients' needs Develops commercial solutions Promotes the firm brand undefined
• Innovates: Leads and influences change Builds market knowledge Develops the case for change Leads change undefined
• Achieves results: Makes things happen in a complex environment Sets priorities Drives for results

Team Digital Legal Delivery Working Pattern Full time Location New York Contract type Permanent Contract

We are committed to attracting people from all backgrounds and creating a respectful and inclusive culture where everyone thrives. We see this as essential to our success, including our ability to innovate and achieve sustained high performance. This is a key part of our Values—Human, Bold, and Outstanding.

Herbert Smith Freehills Kramer is an equal opportunity employer. The firm is committed to creating and maintaining a workplace in which all employees have an opportunity to participate and contribute to the success of the business and are valued for their skills, experience, and unique perspectives. The firm does not discriminate on the basis of race, color, creed, religion, sex, national origin, veteran status, mental or physical handicap or disability, age, citizenship status, alienage, ancestry, marital status, sexual orientation, gender identity, or expression or any other criteria prohibited under applicable federal, state or local law.

At Herbert Smith Freehills Kramer, we align your growth and ambition with ours. We invest in your personal and professional growth and support you to achieve your ambitions. And you share responsibility for playing a part in delivering the firm’s growth and ambition too.

A leading global law firm, with over 6,000 people, we are in the world's largest markets, key financial centres and major growth hubs. We’re recognised leaders in demanding contentious matters, exacting regulatory work and complex public and private transactions. We’re immersed in the many challenges facing our clients. We’re invested and resourceful. We understand the part technology and digitalisation play in the delivery of legal services. We want to make a positive impact wherever in the world we operate. You’ll have the opportunity to engage with this with an open mind and curiosity. We are known for our diverse perspectives and renowned for our culture. Being human, bold and outstanding are more than our values: you’ll discover they are our lived experience. And by being ambitious for your growth and ours, we’ll achieve our goals together.

Herbert Smith Freehills Kramer: Your growth. Our ambition.