CX & Enterprise Service Delivery Lead - ITIL/ITSM Expert
Empower AI
Empower AI is seeking an Onsite Enterprise Service Delivery Improvement/CX Management Operations Lead to own enterprise service delivery improvements and the CX program. You will drive new technologies and processes across availability, monitoring, support, patching, and scalability, owning the CX Roadmap and CSMD. Serve as the senior technical voice for ITIL/ITSM and stakeholder engagement at the program level. #J-18808-Ljbffr Empower AI
- As the Onsite Enterprise Service Delivery Improvement/CX Management Operations Lead, you will own enterprise service delivery improvement and the Customer Experience... ...), serving as the senior technical voice for ITIL/ITSM operations and stakeholder engagement at the program...SuggestedImmediate start
$147k - $227.52k
...veteran employees.ResponsibilitiesAs a Service Management Operations Lead, you will own enterprise service delivery improvement and the Customer Experience (CX) program.You will drive the... ...as the senior technical voice for ITIL/ITSM operations and stakeholder engagement...SuggestedFull timeFor contractors$147k - $227.52k
...Support Technical Lead to serve as... ...Lead for an enterprise IT Customer... ...Support Technical Services program... ...improvement of service delivery across the... ...with ITIL 4, ISO/IEC 20... ...Performance Report, CX Roadmap, and... ....Proven, expert-level experience... ...using ITIL/ITSM and/or Scaled...SuggestedFull timeContract workFor contractorsMonday to Friday$65k - $82k
...compliance solutioning as well as Enterprise Information Technology Implementation and Services. We are seeking an Installations Subject Matter Expert (Junior) with immediate availability... ...satisfy facility requirements for delivery to Government Engineering Design Manager...SuggestedFull timeLocal areaImmediate start$133.65k - $206.86k
...Tier II / Deskside Lead to lead end-user computing... ...operations for an enterprise IT Customer Support Services program supporting a... ...Activity Report, CX Roadmap, and Digital... ...leadership. Experience with ITIL/ITSM processes (Incident,... ...or Administrator Expert; CompTIA CASP+ or...SuggestedFull timeContract workFor contractorsRelocation- ...Endpoint Engineering Lead to lead the Enterprise Endpoint Infrastructure... ...II/Deskside Lead and Service Desk. Own the... ...integrations with the ITSM platform, and deliver... ...00+ device scale. Expert knowledge of MECM/SCCM... ...Management (TBM). ITIL 4 Foundation or Managing...Full time
$100.41k - $155.41k
...Endpoint Engineering Lead to lead the Enterprise Endpoint Infrastructure... ...II/Deskside Lead and Service Desk.Own the endpoint... ...with the ITSM platform, and deliver... ...10,000+ device scale.Expert knowledge of MECM/SCCM... ...Business Management (TBM).ITIL 4 Foundation or Managing...Full timeFor contractors- ...maintains the connectivity of enterprise system and network assets,... ...IDS/IPS, and Cisco Identity Services Engine (ISE) for access control... ...ISSOs and Cybersecurity Services Leads in the Risk Management... ...management; familiarity with the ITIL framework (ITIL Foundation certificate...Work at officeNight shift
- ...seeks a Customer Support Technical Lead to serve as Deputy CS Lead for an enterprise IT program supporting a DoW... ...up to 10% travel. You will lead service delivery across the Service Desk, Knowledge... ...support. Required: TS/SCI eligibility, ITIL/SAFe experience, and a track...
- ...seeking a Retail Parts Pro in Woodbridge, VA to deliver expert parts knowledge and superior customer service. This full-time role supports advanced DIY functions... ..., teamwork, and accuracy in inventory and service delivery, with a focus on safety and professional conduct...Full timeShift workWeekend workAfternoon shift
$134.66k - $147.27k
About DMIDMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner... ...sector agencies and commercial enterprises around the globe. Recognized as a Top... ..., Microsoft Certified Solutions Expert (MCSE) and CISSP certification. Position...Contract workFor contractors$133.65k - $206.86k
...Manager (Tier II & III) lead the daily operations... ...support teams for an enterprise IT Customer Support Services program supporting a Department... ..., and asset accuracy.Expert knowledge of an enterprise ITSM platform (e.g.,... ...Desktop Support Manager, ITIL 4 Foundation or...Full timeContract workFor contractors$115k - $155k
...Senior IT Project Managers to lead and support information-... ...compliance documentation budget and delivery risks; provide... ...ServiceNow SharePoint or similar enterprise tools. Education Requirement... ...clients with consulting management services advisory and assistance...Full timeContract workTemporary workWork at officeRemote workFlexible hours- ODME SOLUTIONS, LLC is seeking a highly motivated Technical Project Manager & Delivery Lead to guide the planning, coordination, and delivery of complex DoD programs for the US Marine Corps. You will serve as the primary delivery interface with the USMC Customer and manage...
$140k - $155k
...All Source Analyst - Expert This position requires an active TS/Sensitive Compartmental Information (SCI) clearance with the ability... .... Ability to define problems, supervise studies and lead surveys to collect and analyze data to provide advice and recommend...Permanent employmentFull timeContract workLocal area- Requirements We are seeking a highly motivated and experienced Technical Project Manager & Delivery Lead to join our team. This role will lead the planning, coordination, and delivery of complex technical projects, ensuring work is completed on schedule, within scope, and...
$155k - $175k
...Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors. Our mission is to deliver... ...of America. RMC is hiring a Cloud Response Subject Matter Expert (SME) t o support our customer in Quantico, VA. The Cloud...Contract work- ...ups. ELYON advocates for policies that can improve government services and maintain our government's competitive advantage, by... ...seeking a skilled and experienced Administrative Subject Matter Expert to join our team! Successful ELYON employees possess the following...Full timeTemporary workWork experience placementWork at office
- Web Business Solutions Inc. seeks a Cultural SME for Energy to provide expert research and analysis on energy-related cultural, social, military, political, economic, and geopolitical dynamics in the United States. The role involves developing briefing materials, educational...
$17 per hour
OSL Retail Services is seeking a Mobile Expert in Dumfries, VA to deliver personalized wireless solutions and standout customer service. You’ll earn a base of $17/hour with uncapped commissions, plus potential monthly bonuses and benefits. Top performers earn $30+/hour...- A leading automotive retail chain in Dumfries, Virginia is seeking a Retail Parts Pro. This full-time position requires expertise in automotive systems and outstanding sales skills to assist DIY customers. Responsibilities include providing exceptional sales support, managing...Full time
$115k - $140k
...Systems Engineer to provide enterprise-level systems... ...enterprise IT systems and services. The customer environment... ...certification. ITIL Foundation or experience... ...comparable enterprise ITSM/ticketing systems. Experience... ...experiencing industry leading recognition and growth....Full timeTemporary work$50k
...have excellent leadership skills Must have excellent customer service skills including a strong background and ethos of customer... ...customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting...Local areaShift workNight shift- Advance Auto Parts Inc. is seeking a Retail Parts Pro to support advanced DIY customer service with expert knowledge of store systems and automotive parts. You will perform DIY services such as battery installations and wiper replacements, while maintaining store appearance...Full time
- Expert -level Joint Military Counterintelligence Collection Course (JMCCC) Instructor Position Overview The client is looking for a Expert-level Joint Military Counterintelligence Collection Course (JMCCC) Instructor supporting our Government Client in Quantico, VA Responsibilities...Fixed term contractWeekend work
- ...Food & Beverage Host as part of Churchill Downs Incorporated. You will be the welcoming face of the venue, delivering excellent guest service and maintaining a clean front-of-house area to ensure smooth operations. You will work with dining room, service, and kitchen teams...
- ...At ValidaTek, we modernize and optimize IT services to solve some of the most critical... ...the planning, management, execution, and delivery of IT projects supporting organizational and mission objectives. This role leads project teams, manages resources, schedules...Full timeContract workLocal area
- Wise Medical Staffing is seeking an experienced ICU Registered Nurse (RN) for a PRN opportunity in Arlington, VA. The role offers competitive pay, flexible scheduling, and the chance to work in a fast-paced ICU that supports critically ill patients. Ideal candidates hold...Weekly payReliefFlexible hours
$17 per hour
...build and develop skills for a career. The role ofa HumanResources Expert can provide you with theskills and experience of:**... ...experienceandskillsto deliver on the in-store and digital shopping experiences. Lead focused recruiting effortsto help store leadersfind and...Hourly payFlexible hoursShift workNight shift$121.79k
...GBAD) Project Manager and subject matter expert. You will provide technical oversight... ...provide direct coordination with GBAD PMO Lead Systems Engineer on fleet engineering issues... ...aftermust be registered for Selective Service. You will be required to obtain and maintain...Full timeInterim roleWork at officeLocal areaImmediate startRemote workRelocationRelocation package
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