Retail Keyholder, SANDRO Prince Street

Keyholder – Sandro Location: SANDRO Prince Street Flagship What You’ll Do As a Keyholder, you’ll support the store leadership team to ensure smooth operation of the store and deliver an exceptional customer experience every day. You’ll use your passion for fashion and customer service skills to create memorable moments for our clients. Your leadership will shine through as you assist with opening and closing procedures, lead by example, and take on key responsibilities such as cash reconciliation, distribution of sales goals, team motivation, and problem resolution. Leadership & Supervision Lead and supervise the team in the absence of the Store Manager/Assistant Manager. Assist with daily operations, including cash handling, opening/closing, and KPI tracking. Customer Service & Sales Provide exceptional customer service with product knowledge and personal recommendations. Build and maintain a client book, fostering relationships and loyalty. Achieve sales targets through outstanding service and brand values. Address customer service issues promptly and professionally. Store Operations & Visual Merchandising Maintain high store standards, ensuring a welcoming and organized environment. Oversee stock replenishment to align with demand and visual standards. Team Collaboration & Development Support new hires and encourage team development, promoting a growth‑focused culture. Motivate the team to meet sales goals, fostering a results‑oriented environment. Brand Experience & Client Engagement Create an inclusive, personalized shopping experience, welcoming clients to our collections. Guide clients through their shopping journey, meeting their unique needs. Who You Are 1+ year of experience in retail or customer service, with supervisory experience preferred. Enthusiastic about providing exceptional customer service and working in luxury retail. Knowledgeable and passionate about fashion trends. Excellent communication skills, with a friendly, approachable, and persuasive demeanor. Adaptable and open to pursuing a career in retail management. Social media presence is a plus but not required. Flexible availability, including evenings, weekends, and holidays, is required. Join a Career That Fits Your Lifestyle At SMCP, we provide more than just a job—we provide a path to grow, thrive, and be part of something exceptional. Your talent and dedication are rewarded with competitive base hourly pay, individual commission, and sales incentives. With our 50% shopping discount and seasonal wardrobe offering , you’ll always feel confident in the latest collections—because style starts with you. We also provide a cell phone contribution . We know that balance and well‑being matter. That’s why we provide a voluntary health plan, 401(k) , and paid time off , including holiday pay—plus paid parental leave and pet benefits . You’ll also have access to resources such as our Employee Assistance Program (EAP) , which includes personalized guidance, expert care, and mental health support through every stage of life, along with MAVEN Family Planning , providing additional support for family planning and wellness. Through extensive product knowledge training, industry insights, and the opportunity to participate in our Retail Stylist Program , you’ll refine your expertise, elevate your skills, and make a lasting impact on the client experience. With mentorship and professional development support, plus a dynamic, engaging workplace where your contributions truly matter, you’ll discover a career that’s as fulfilling as it is inspiring. At SMCP, you’re not just an employee, you’re a valued part of a team that celebrates passion, creativity, and excellence. With a dynamic, engaging workplace and a people‑first culture , you’ll find a career that’s as rewarding as it is inspiring. NYC Compensation Range

$21—$23.50 USD